question .list or .LIST in ITSM forum

.list or .LIST

vodnalar26 — Mon, 02 Mar 2026 09:34:48 GMT

Which is the best practice for opening the table using .list or .LIST

Re: .list or .LIST

Dr Atul G- LNG — Mon, 02 Mar 2026 13:33:17 GMT

.list open in same page

.LIST open in new tab/page.

Re: .list or .LIST

Ankur Bawiskar — Mon, 02 Mar 2026 13:43:42 GMT

@vodnalar26

it's upto the developer what they prefer.

The advantage of using .LIST -> it opens table in new tab keeping the current tab intact and they can work on multiple things each in separate tab

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: .list or .LIST

Anurag Tripathi — Mon, 02 Mar 2026 13:47:38 GMT

HI,

Its the same thing, only difference is whether you want to open the List on the current page or new tab.

Performance wise there is no difference.

Re: .list or .LIST

GlideFather — Mon, 02 Mar 2026 14:07:26 GMT

Hi @vodnalar26,

Depends on how are you used to navigate tabs/windows in your browser.

.list you stay on the same page, so you will escape your current page

.LIST will open in a new tab.

Buuuuut ☝️ before you navigate via .LIST then be sure that the below user preference is set to true, otherwise it will be opened without the navigation bar in the top and it's annoying...

It is a nuisance by ServiceNow as this property should be set to true OOTB :))) you can vote for my idea at the Idea portal: 💡 [IDEA] User preference for top navigation == true on default for all

Re: .list or .LIST

GlideFather — Mon, 02 Mar 2026 17:03:06 GMT

Hi @Community Alums,

can you please elaborate a bit on this?

Avoid .LIST (uppercase)

While it may still work, it’s not the documented or recommended usage.

Uppercase versions are considered legacy or non-standard and may not be supported in future releases.

Using .LIST can cause confusion or inconsistency in scripts, documentation, and training.

I strongly disagree and would like to understand the reasoning behind your view, could you possibly share any documentation why that wouldn't be supported?

Re: .list or .LIST

vickythakur — Tue, 03 Mar 2026 13:38:12 GMT

@GlideFather Thanks for raising this point! To clarify: both .list and .LIST will open the table in list view today, since ServiceNow URL parsing is case‑insensitive.

The reason I recommend .list is because it’s the documented convention in ServiceNow’s official materials. You’ll see .list referenced in product docs, developer training, and certification guides — but not .LIST.

While .LIST works now, it’s not formally documented, so there’s no guarantee it will remain supported in future releases. Using .list keeps your usage aligned with ServiceNow standards and avoids confusion when sharing examples or writing scripts.

In short: .LIST isn’t “wrong,” but .list is the best practice because it’s the officially recognized form.

Re: .list or .LIST

GlideFather — Thu, 05 Mar 2026 10:46:08 GMT

Hi @vickythakur,

Sorry I might be missing something but where exactly did you recommend that? I haven't seen any of your replies here.. or someone just forgot to switch between accounts? :)))

CC: @Community Alums

Re: .list or .LIST

Aditya_hublikar — Thu, 05 Mar 2026 10:56:20 GMT

Hello @vodnalar26 ,

When we use tableName.LIST(capital) then it will open our table in new tab . This will help you to open your required table in new tab without changing current page .

When we use tableName.list(small) this will open table in same tab , due to this your current page will get change.

As per my personal experience i always use .LIST rather than .list

tableName.do will help you open new record on same tab

tableName.Do will help you open new record on another tab.

tableName.filter will help you to open heavy table without querying to database . This is helpful for accessing heavy table like sys_dictinoary,sys_audit table then you can add filter as per your requirnment .

You can refer this thread :

https://www.servicenow.com/community/itsm-blog/admin-tip-that-can-save-you-some-time/ba-p/3443956

If this helsp you then amrk it as helpful and accept as solution.

Regards,

Adity

Re: .list or .LIST

SohamTipnis — Thu, 05 Mar 2026 11:02:25 GMT

Hi @vodnalar26 ,

The best practice is to use .list in lowercase when opening a table in ServiceNow. For example: incident.list.

Even though .LIST will still work because ServiceNow URLs are not case-sensitive, using lowercase is the standard convention followed in documentation and by most developers. It helps keep things consistent and cleaner when sharing URLs or working across teams.

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

Re: .list or .LIST

Aditya_hublikar — Fri, 06 Mar 2026 05:01:34 GMT

Hello @vodnalar26 ,

I hope you are doing well . Does my response helps you ?

If my response helps you then mark it as helpful and accept as solution.

Regards,

Aditya