question Re: how to add variable filter in dashboard in ITSM forum

how to add variable filter in dashboard

nawalkishos — Wed, 04 Mar 2026 06:54:22 GMT

Hi Experts,

I have a requirements to create a variable filter in report or dashboard and based on that we can filter the RITM.

I checked few logic from my side- I have created PA dashboard where i'm showing the specific catalog item RITM from (table- sc_req_item) and created variable filter using (table- question_choice) where i can able to show the variables, but when I tried to filter based on that it's not working.

Please let me now if that is possible or not, if possible let me know the approach and solutions

Looking forward with your inputs!!

Thank you!!

Re: how to add variable filter in dashboard

Ankur Bawiskar — Wed, 04 Mar 2026 07:30:22 GMT

@nawalkishos

share your config screenshots.

Re: how to add variable filter in dashboard

BhavaniYamsani — Wed, 04 Mar 2026 07:40:57 GMT

Hi @nawalkishos ,

1) Use Variable Conditions in the Report

Like just go to reports -> Create New -> Select the Table -> Build the report normally -> Scroll to Conditions -> Click Add Condition -> Select the Variables -> Choose your Catalog Item -> Select the Variable Name -> define the conditions -> Save the report

Now report filters RITMs based on catalog variables
You can then : -

Add the report to a Dashboard

Enable Interactive Filter

2) Create an Interactive Filter for Dashboard

Like if you want the dashboard user to dynamically filter by variable use this method

Go to Performance Anlytics -> Interactive Filters -> Click New

Configure
Name - Variable filter

Give Type, Table

Add filter condition using something like - variables.<variable_name>

Save it. After that Go to Dashboard -> add Content -> Select Interactive Filter(chosse the one which you have created)

3) You can even create Database View by joining sc_req_item, sc_item_option_mtom, sc_item_option

join condition will be something like (please Recheck once again if you use this)

sc_req_item.sys_id = sc_item_option_mtom.request_item
sc_item_option_mtom.sc_item_option = sc_item_option.sys_id

So this shows variables as fields so they can be used easily in Reports, Dashboards , performance Analytics

As a best practice you can use Variable conditions in Report + Dashboard Interactive Filters

Please mark as helpful, if this answer meets your ASK

Thanks

Yamsani Bhavani