question Create Servicenow report with list of users who has itil role but not a member of any groupCreate Se in ITSM forum

Create Servicenow report with list of users who has itil role but not a member of any groupCreate Se

Uttam Sai — Wed, 18 Mar 2026 11:42:07 GMT

Create Servicenow report with list of users who has itil role but not a member of any group . I am looking for filter conditions . Please confirm if this can be done without background script

Re: Create Servicenow report with list of users who has itil role but not a member of any groupCreat

Dr Atul G- LNG — Wed, 18 Mar 2026 11:45:02 GMT

https://www.servicenow.com/community/itsm-forum/report-on-users-that-have-the-itil-role-but-are-not-part-of-the/m-p/2796988

Re: Create Servicenow report with list of users who has itil role but not a member of any groupCreat

Tanushree Maiti — Wed, 18 Mar 2026 12:24:25 GMT

Hi @Uttam Sai

Write a script include with your logic . Call that script include from sys_user_grmember table report.

Check this :

https://www.servicenow.com/community/itsm-forum/want-to-know-how-can-i-know-the-users-who-is-not-a-member-of-any/m-p/540098/page/3

Re: Create Servicenow report with list of users who has itil role but not a member of any groupCreat

Ankur Bawiskar — Wed, 18 Mar 2026 12:44:28 GMT

@Uttam Sai

not possible without scripted filter condition in report

check below link

Find users who has roles but not in any groups

Approach

-> Create client callable classless script include and call it from Report filter condition

-> create Report -> sys_user

Condition

SysID [IS ONE OF] javascript&colon; getMyUsers()

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Re: Create Servicenow report with list of users who has itil role but not a member of any groupCreat

Ankur Bawiskar — Wed, 18 Mar 2026 13:46:44 GMT

@Uttam Sai

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏