question Re: Report of Catalog Item with no SLA in ITSM forum

Report of Catalog Item with no SLA

NtokozoEmmK — Wed, 18 Mar 2026 12:40:00 GMT

Hi

Which table source can I use to create a report of Catalog Items with no SLA?

Kind regards

Re: Report of Catalog Item with no SLA

Dr Atul G- LNG — Wed, 18 Mar 2026 13:38:27 GMT

task_sla is the one that contains the information, with conditions like number, start, and RITM

Re: Report of Catalog Item with no SLA

Dr Atul G- LNG — Wed, 18 Mar 2026 13:49:34 GMT

Yes, you are right, @Tanushree Maiti.

The question was that the RITM didn’t have an SLA, so your approach worked

@NtokozoEmmK

Re: Report of Catalog Item with no SLA

Ankur Bawiskar — Wed, 18 Mar 2026 13:58:26 GMT

@NtokozoEmmK

this link has approach from @AndersBGS from 2024

How to get a list of all catalog items that does not have an SLA attached to it

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Report of Catalog Item with no SLA

Dinesh_Now — Wed, 18 Mar 2026 16:06:43 GMT

Hello @NtokozoEmmK

The answer is create a report based on the sc_req_item table.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.

Re: Report of Catalog Item with no SLA

Ankur Bawiskar — Thu, 19 Mar 2026 02:23:17 GMT

@NtokozoEmmK

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏