question User need access to Knowledge Articles in Draft State in ITSM forum

User need access to Knowledge Articles in Draft State

Ramu8 — Mon, 29 Jun 2026 15:18:46 GMT

Hi

Please advice
which role need to give to get access for draft knowledge article

Re: User need access to Knowledge Articles in Draft State

ZeyadSaadG — Mon, 29 Jun 2026 15:31:03 GMT

Hi Ramu8,

"knowledge_manager" is recommended if they need to see and manage drafts from multiple users. "knowledge_contributor" is for those who only need to work on their own draft articles and have the right Knowledge Base permissions.

Re: User need access to Knowledge Articles in Draft State

Tanushree Maiti — Mon, 29 Jun 2026 16:46:17 GMT

Hi @Ramu8

1. Ensure under path Knowledge > Administration > Properties in Application Navigator , following property unchecked. Test now.

Show unpublished articles in Knowledge Base portal and search results (does not apply to Global Text Search results)

Refer: Knowledge Articles in Draft state can be seen on Portal

2. If point 1 does not fix your issue , refer: Knowledge Management roles

http://servicenow.com/community/developer-forum/granting-access-to-unpublished-draft-articles/m-p/2180201

Re: User need access to Knowledge Articles in Draft State

Prasanna_Patil — Mon, 29 Jun 2026 16:57:03 GMT

Hi @Ramu8

Though we can achive this we need to understand thebuse case of getting access in draft state.

Ideally its not good practice to provide the users access to article in draft state. It should be only to author

Re: User need access to Knowledge Articles in Draft State

Nishant8 — Mon, 29 Jun 2026 17:37:12 GMT

Hello @Ramu8 , There are couple of properties under Knowledge > Administration > Properties control this. By default, only knowledge_admin and admin can see the Draft articles. However, you can modify as per your requirement as stated below:

1. Ensure its checked as below:

2. Add the required separated by comma in the below one.

Regards,

Nishant