Unexpected Creation of 5000+ Records in sc_req_item

AshutoshaP — Thu, 02 Jul 2026 12:55:07 GMT

(function executeRule(current, previous) {

if (!(current.active.changesTo(false))) {
return;
}

var cart = new Cart(GlideGuid.generate(null));

cart.setRequestedFor(current.sys_id.toString());

var cartItem = cart.addItem('sys_id_of the catalog item');

cart.setVariable(cartItem, 'requested_for', current.sys_id.toString());
cart.setVariable(cartItem, 'user_name', current.name.toString());
cart.setVariable(cartItem, 'email', current.email.toString());

cart.placeOrder();
})(current, previous);

I implemented an After Update Business Rule on the sys_user table to automatically trigger a catalog item whenever a user is deactivated (Active changes from true to false).

The Business Rule uses cart.placeOrder() to create a request for the catalog item. However, after deploying it, I observed that more than 5000 records were automatically generated in the sc_req_item table, including records for users who were not intentionally deactivated.

could any assist me to figureout what could be the reason.

Re: Unexpected Creation of 5000+ Records in sc_req_item

NoobNar — Fri, 03 Jul 2026 14:30:49 GMT

Check the business rule condition and also check why only those 5000 records were generated ? were there any recent updates to them other than active flag change ?

Re: Unexpected Creation of 5000+ Records in sc_req_item

Deepak K — Fri, 03 Jul 2026 17:38:22 GMT

Hi,

Put the condition Active changes to false in the condition builder under When to run. Hope that works!!

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Unexpected Creation of 5000+ Records in sc_req_item

Re: Unexpected Creation of 5000+ Records in sc_req_item

Re: Unexpected Creation of 5000+ Records in sc_req_item