question Re: Best material about Service Catalog in Service Portal for beginners in ITSM forum

Best material about Service Catalog in Service Portal for beginners

aravind1patil1 — Wed, 12 Aug 2026 17:17:01 GMT

Dear Servicenow community friends/colleagues/servicenow experts

I am trying to learn Servicenow Calaog from beginning, can some one help me

if any paths already you know, which can be best to follow.

Please suggest me (any video or document link or any existing link from servicenow community etc.) thanks much for your help

#catalog item #ITSM #servicenow learning

Re: Best material about Service Catalog in Service Portal for beginners

Dr Atul - LNG — Wed, 12 Aug 2026 21:50:24 GMT

Hi @aravind1patil1

There are many sites and resources available to learn from. I’m sharing a few links, including some of the best-practice resources. I’m also adding a link to my own idea as an example.

https://mynow.servicenow.com/now/best-practices/assets/service-catalog-and-request-mgmt-process-guide

https://mynow.servicenow.com/now/best-practices/assets/service-catalog-and-request-process-diagrams

https://mynow.servicenow.com/now/best-practices/assets/service-catalog-and-request-mgmt-workshop-preparation-guide

https://youtu.be/X9YZNb7_XrY

https://youtu.be/JGCUzbJ_qPQ

Re: Best material about Service Catalog in Service Portal for beginners

Ankur Bawiskar — Thu, 13 Aug 2026 04:30:29 GMT

@aravind1patil1

I will suggest to take now learning course and get familiar

Catalog Builder Fundamentals

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Best material about Service Catalog in Service Portal for beginners

its_SumitNow — Thu, 13 Aug 2026 05:47:33 GMT

Hi @aravind1patil1

Welcome to ServiceNow community man, glad you're learning about Servicenow

for Catalog Item you can watch the below lectures

And your question title, you talked about Catalog item in service portal,

see the functionality of catalog item remains same whether it be Native UI or Service Portal, But the thing is in Service Portal you have Widgets,Pages, also sometimes we do implement some functionality for service portal, so for that you can learn service portal, below I'm attaching a good tutorial

If my Solution helped, Please Mark it helpful &

Regards

Sumit Y

Re: Best material about Service Catalog in Service Portal for beginners

aravind1patil1 — Thu, 20 Aug 2026 17:08:08 GMT

Thanks for your reply

Re: Best material about Service Catalog in Service Portal for beginners

aravind1patil1 — Thu, 20 Aug 2026 17:10:36 GMT

Thanks Ankur