https://www.servicenow.com/community/itsm-forum/popup-user-preferences-for-the-user-on-portal-view/m-p/3620977#M561852 <P>we see users are not filling their contact time field present in user preferences. if contact time field on user record is empty then users need to get a popup on service portal everytime till the time they fill contact time in user preference. how is this possible ?<BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="RC19_0-1794571381584.png" style="width: 999px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/535401i47F20D35603BB8D0/image-size/large?v=v2&amp;px=999" srcset="/community/image/serverpage/image-id/535401i47F20D35603BB8D0/image-size/large?v=v2&amp;px=999 1.0x" role="button" title="RC19_0-1794571381584.png" alt="RC19_0-1794571381584.png" /></span></P><P>&nbsp;</P> Fri, 13 Nov 2026 12:03:35 GMT RC19 2026-11-13T12:03:35Z https://www.servicenow.com/community/itsm-forum/popup-user-preferences-for-the-user-on-portal-view/m-p/3620977#M561852 <P>we see users are not filling their contact time field present in user preferences. if contact time field on user record is empty then users need to get a popup on service portal everytime till the time they fill contact time in user preference. how is this possible ?<BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="RC19_0-1794571381584.png" style="width: 999px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/535401i47F20D35603BB8D0/image-size/large?v=v2&amp;px=999" srcset="/community/image/serverpage/image-id/535401i47F20D35603BB8D0/image-size/large?v=v2&amp;px=999 1.0x" role="button" title="RC19_0-1794571381584.png" alt="RC19_0-1794571381584.png" /></span></P><P>&nbsp;</P> Fri, 13 Nov 2026 12:03:35 GMT https://www.servicenow.com/community/itsm-forum/popup-user-preferences-for-the-user-on-portal-view/m-p/3620977#M561852 RC19 2026-11-13T12:03:35Z