https://www.servicenow.com/community/itsm-forum/show-teams-status-on-incident-ritm-caller-field/m-p/3620992#M561853 <P>Based on user's status on Microsoft teams, We need to show a flag on incident caller field if user status is available/in a call/out of office etc.<BR /><BR />is this possible ? if so, how ? and is it a recommended practise ?</P> Fri, 13 Nov 2026 12:22:05 GMT RC19 2026-11-13T12:22:05Z https://www.servicenow.com/community/itsm-forum/show-teams-status-on-incident-ritm-caller-field/m-p/3620992#M561853 <P>Based on user's status on Microsoft teams, We need to show a flag on incident caller field if user status is available/in a call/out of office etc.<BR /><BR />is this possible ? if so, how ? and is it a recommended practise ?</P> Fri, 13 Nov 2026 12:22:05 GMT https://www.servicenow.com/community/itsm-forum/show-teams-status-on-incident-ritm-caller-field/m-p/3620992#M561853 RC19 2026-11-13T12:22:05Z https://www.servicenow.com/community/itsm-forum/show-teams-status-on-incident-ritm-caller-field/m-p/3620993#M561854 <P>ahoy <a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/291628">@RC19</a>,</P><P>&nbsp;</P><P>do you have the MS Teams spoke installed?</P> Fri, 13 Nov 2026 12:23:09 GMT https://www.servicenow.com/community/itsm-forum/show-teams-status-on-incident-ritm-caller-field/m-p/3620993#M561854 glideFather 2026-11-13T12:23:09Z https://www.servicenow.com/community/itsm-forum/show-teams-status-on-incident-ritm-caller-field/m-p/3620994#M561855 <P>hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/614241">@glideFather</a>&nbsp;can I please know how to check it in my instance</P> Fri, 13 Nov 2026 12:23:47 GMT https://www.servicenow.com/community/itsm-forum/show-teams-status-on-incident-ritm-caller-field/m-p/3620994#M561855 RC19 2026-11-13T12:23:47Z