question Configure indexed sources for AI Search in ITSM forum

Configure indexed sources for AI Search

ServiceNow Use6 — Wed, 20 Apr 2022 05:53:32 GMT

Hi,

Can you please help me with the task?

Go to AI Search > AI Search Index > Indexed Sources
Review the default indexed sources
- Confirm/edit Child Tables
- Set a "filter" attribute for each Indexed Source to index only those tables/records you plan to make searchable in one of your search applications
Define new Indexed Sources as needed for your AI Search implementation

Regards

Suman P.

Re: Configure indexed sources for AI Search

Community Alums — Wed, 20 Apr 2022 06:04:29 GMT

Hi,

Indexed sources designate Now Platform tables and external document sets with content that you want to make searchable. AI Search ingests records or documents from these sources and stores their searchable content in its search index.

Creating indexed sources

An indexed source for Now Platform content includes a unique name and a reference to the Now Platform table containing the records that you want to make searchable. AI Search extracts and indexes searchable content from records in this table and in any of its child tables that you configure for indexing.

Note:AI Search excludes some Now Platform tables from indexing. You can't define these excluded tables or their derived tables as indexed sources. For a list of excluded tables, see Now Platform tables excluded from AI Search indexing.

An indexed source for external document content includes a reference to an external content schema table instead of a Now Platform table. For more details on configuring indexed sources for external content, see Indexing and searching external content in AI Search.

For instructions on creating an indexed source, see Create an indexed source.

Navigate to All > AI Search > AI Search Index > Indexed Sources.
Select New.
On the Indexed Source form, fill in the fields.
Select Submit.
The new indexed source appears in the AI Search Indexed Sources list with the State set to New. If the new indexed source requires manual indexing, an informational message and an alert triangle icon () appear.
(Optional) To configure indexing for child tables of the selected source table, edit the new indexed source and follow these steps for each child table:
1. In the Child Tables related list, select New.
2. On the Child Table form, fill in the fields.
3. Select Submit.
  The new child table appears in the Child Tables related list.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Re: Configure indexed sources for AI Search

AntonioK — Thu, 21 Dec 2023 14:51:16 GMT

@Sandeep Dutta wrote:

Note:AI Search excludes some Now Platform tables from indexing. You can't define these excluded tables or their derived tables as indexed sources. For a list of excluded tables, see Now Platform tables excluded from AI Search indexing.

Is there any Workaround to Index Child Tables form the Excluded Tables.
We have an Child Table created form cmdb an it would be nice to User the AI Search over the Child Table.