question Unable to create change task using sn_chg_rest API in ITSM forum

Unable to create change task using sn_chg_rest API

Ram118 — Tue, 09 Aug 2022 13:22:35 GMT

Hi there!

I am trying to create the Change Task using API. I am getting the below error message, but I am not sure what it is causing this issue.

Payload:

{

"type": "planning",

"short-description": "test",

"description": "desc",

"state": "-5"

}

Error Message:

{

"error": {

"message": "Change Task found, but not related to Change Request: <CR_sys_id>",

"detail": ""

"status": "failure"

}

Re: Unable to create change task using sn_chg_rest API

kristymerriam — Tue, 09 Aug 2022 13:37:28 GMT

Can you also share your endpoint, masking your instance name, along the parameters you are sending?

Re: Unable to create change task using sn_chg_rest API

Ram118 — Tue, 09 Aug 2022 14:32:43 GMT

Hi,

end point: I have used below 2 end points. getting same issue

https://<instance>/api/now/table/{change_task}  
&

https://<instance>/api/sn_chg_rest/change/{change_sys_id}/task

parameters: I am sending the change request, nothing much.

Re: Unable to create change task using sn_chg_rest API

rsram312 — Mon, 17 Oct 2022 22:12:41 GMT

@Ram118 Were you able to figure out the above. I was getting the same error on those two API endpoints

Re: Unable to create change task using sn_chg_rest API

rsram312 — Mon, 17 Oct 2022 22:24:03 GMT

@kristymerriam any suggestions on how to resolve this

Re: Unable to create change task using sn_chg_rest API

Ram118 — Tue, 18 Oct 2022 05:17:14 GMT

@rsram312 Yes, we found the issue. In the ACL's there is a condition as "Active = true".
As a normal ITIL user, when you submit a request to create the Change Req. or Change Task. This "Active = true" field value is not setting automatically.

Solution Proposed:

1. Adjust your ACL's to bypass this condition based on Active field.

2. Add "active: true" in the request Payload whenever you send the request.

Re: Unable to create change task using sn_chg_rest API

rsram312 — Tue, 18 Oct 2022 05:31:21 GMT

@Ram118 Thanks for the response.

This is the request I was trying

curl -X POST -H "Content-Type: application/json" \

-H "Accept:application/json" \

-u "<username>:<password>" \

-d '{"active":true, "short_description":"<short-description>","description":"<description>","assignment_group":"<assignment-group>"}' \

"https://<instance>/api/sn_chg_rest/change/<task-id>/task?active=true"

I tried passing active=true both as query parameter and the payload. I still am seeing the same error -

{"error":{"message":"Change Task found, but not related to Change Request: <task-id>","detail":""},"status":"failure"}%

Anything else we had to change?

Re: Unable to create change task using sn_chg_rest API

Ram118 — Tue, 18 Oct 2022 05:41:19 GMT

@rsram312

First check if there are any data policies that are blocking this. If so, then deactivate them.

No need to pass the active =true in query parameters. Inside payload is enough.

Still if you are facing the issue, try de-activating the create ACL's on Change Task table level.

Note: Ensure you are taking backup or capturing the changes in the Updateset. Just to be on safe side.