question How to use an If statement in email scripts to evaluate Incident State in ITSM forum

How to use an If statement in email scripts to evaluate Incident State

Adam Robbins1 — Wed, 20 Sep 2017 20:58:41 GMT

Hi,

I am also struggling with an if statement in the email scripts. I read this post, but wasn't able to resolve my issue: Struggle with 'if' statement in email script

I am trying to get to get certain text to show only if State = Resolved. I have tried many different combinations of if (state == 'Resolved') even putting the values into variables and then comparing the variables. I know the if statement is at lease making an evaluation, because it does print the horizontal line in the else section. I've even used template.print to show the 2 variables and both do say Resolved, but for some reason the if doesn't think that they are equal.

If you have found something that works, please let me know.

Thank you,

Adam Robbins

Re: How to use an If statement in email scripts to evaluate Incident State

snowtech1 — Wed, 20 Sep 2017 21:06:03 GMT

On the state field is the value of resolved state 'resolved'?

Think out of the box they assign numbers to the state and only the label has text

Re: How to use an If statement in email scripts to evaluate Incident State

SanjivMeher — Wed, 20 Sep 2017 21:06:14 GMT

Can you post your email script. It should be current.state=='Resolved' I think

Re: How to use an If statement in email scripts to evaluate Incident State

Adam Robbins1 — Wed, 20 Sep 2017 21:13:00 GMT

Here is what I currently have:

(function runMailScript(current, template, email, email_action, event) {

var strState = '${state}';

var strResolved = 'Resolved';

template.print('<hr>');

template.print(gs.getMessage('State') + ': ' + '${state} ');

template.print('1' + strState + '111' + strResolved + '1 ' );

template.print(gs.getMessage('Comments') + ':');

template.print('');

template.print('' + current.comments_and_work_notes.getJournalEntry(1) + '');

if (strState === strResolved){

template.print('');

template.print(gs.getMessage('Close Code & Notes') + ': ' + '${close_code}');

template.print('');

template.print('' + gs.getMessage('${close_notes}') + '<hr>');

}

else {

template.print('<hr>');

}

})(current, template, email, email_action, event);

Here is the result:

Re: How to use an If statement in email scripts to evaluate Incident State

Patrick Fedigan — Wed, 20 Sep 2017 21:14:04 GMT

Hello Adam,

Please try these recommendations:

.trim() on the strings
.valueOf() to convert the string to a primitive
use '===' instead of '==' ('===' will not do type conversion)

Cheers,

Re: How to use an If statement in email scripts to evaluate Incident State

snowtech1 — Wed, 20 Sep 2017 21:17:17 GMT

Please try current.state.getDisplayValue() ?

Re: How to use an If statement in email scripts to evaluate Incident State

Adam Robbins1 — Wed, 20 Sep 2017 21:21:22 GMT

Thank you!

I adjusted my variable as follows and it worked

var strState = current.state.getDisplayValue();