How to add new change type in change request main view

Sidhu9 — Wed, 15 Jun 2022 06:44:34 GMT

Thanks

Srinu

Re: How to add new change type in change request main view

Community Alums — Wed, 15 Jun 2022 07:04:59 GMT

Hi Srinu,

This requirement can be done in 2 folds.

Firstly, you will need to cerate a new change model.

Navigate to Change> Administration > Change Models > Click on "New"

Open one of the "Change model" like "Normal" for your own reference .

Then , fill out this form :

Now, Navigate to System Definition> Interceptors

Look for " New change Request" and open it:

Now, under "new change request" form, you could see "Answers" in the related list, there you will need add an new answer , click on "New"

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

suvro — Wed, 15 Jun 2022 07:10:41 GMT

You should be able to do that via Edit Interceptor button or via Interceptors module in Servicenow