https://www.servicenow.com/community/itsm-forum/my-instance-seems-to-be-missing-key-roles-such-as-sn-incident/m-p/405883#M7785 <P>Hello Jo,</P> <P>Please refer&nbsp;<A href="https://hi.service-now.com/kb_view.do?sysparm_article=KB0758032" rel="nofollow">https://hi.service-now.com/kb_view.do?sysparm_article=KB0758032</A></P> <P>&nbsp;</P> <P>- Pradeep Sharma</P> Wed, 20 May 2020 17:32:43 GMT Pradeep Sharma 2020-05-20T17:32:43Z https://www.servicenow.com/community/itsm-forum/my-instance-seems-to-be-missing-key-roles-such-as-sn-incident/m-p/405882#M7784 <P>How to find/ access missing roles:&nbsp;</P> <P>My instance seems to be missing key roles such as: sn_incident_read &amp; sn_problem_read. Has anyone seen this before and what can be done to fix it these are critical for the Business stakeholder role.&nbsp;</P> <P>&nbsp;Per:&nbsp;<A href="https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/incident-management/task/req-itsm-roles-inci-mgmt.html" rel="nofollow">https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/incident-management/task/req-itsm-roles-inci-mgmt.html</A>&nbsp; these are expected to be showing.&nbsp;</P> Wed, 20 May 2020 17:30:47 GMT https://www.servicenow.com/community/itsm-forum/my-instance-seems-to-be-missing-key-roles-such-as-sn-incident/m-p/405882#M7784 jo_2016 2020-05-20T17:30:47Z https://www.servicenow.com/community/itsm-forum/my-instance-seems-to-be-missing-key-roles-such-as-sn-incident/m-p/405883#M7785 <P>Hello Jo,</P> <P>Please refer&nbsp;<A href="https://hi.service-now.com/kb_view.do?sysparm_article=KB0758032" rel="nofollow">https://hi.service-now.com/kb_view.do?sysparm_article=KB0758032</A></P> <P>&nbsp;</P> <P>- Pradeep Sharma</P> Wed, 20 May 2020 17:32:43 GMT https://www.servicenow.com/community/itsm-forum/my-instance-seems-to-be-missing-key-roles-such-as-sn-incident/m-p/405883#M7785 Pradeep Sharma 2020-05-20T17:32:43Z