question Re: Need to make attachment mandatory in a Catalog Item if a checkbox is checked in ITSM forum

Need to make attachment mandatory in a Catalog Item if a checkbox is checked

Bart Jan Bultma — Tue, 02 Nov 2021 13:55:53 GMT

I have a small form in this Catalog item. When one of the checkboxes is ticked, I need the attachment to be mandatory. If it is not checked it must not be mandatory.

I have read a ton of articles on how to do this, all different. Can I use a UI policy to change the OOTB 'Mandatory attachment' variable? That would seem easiest to me.

Most articles seem to work around it with a UI script

Re: Need to make attachment mandatory in a Catalog Item if a checkbox is checked

palanikumar — Tue, 02 Nov 2021 14:12:33 GMT

Hi,

You cant use "Mandatory attachment" field or UI Policy. "Mandatory attachment" field make the attachment mandatory for the catalog item. You can't apply using condition. You have to use client script. Refer below thread:

https://community.servicenow.com/community?id=community_question&sys_id=47dc4b0cdbff90509e691ea6689619b4

Re: Need to make attachment mandatory in a Catalog Item if a checkbox is checked

Bart Jan Bultma — Tue, 02 Nov 2021 14:16:55 GMT

I'm going to try that one out, thanks for the clear answer about UI policy!

Re: Need to make attachment mandatory in a Catalog Item if a checkbox is checked

Bart Jan Bultma — Tue, 02 Nov 2021 15:07:58 GMT

I created a Catalog Client Script, added it to the catalog item that I want it to run on, with the following code. What am I missing? I dont get the error message at all.

The variable 'afstemming_met_stakeholders' is a checkbox in the form. the UI type is set to Mobile/Service Portal. Type is onSubmit and applies on Catalog Item view.

function onSubmit() {
    //Type appropriate comment here, and begin script below
	var condition= g_form.getValue('afstemming_met_stakeholders');
	
	if(condition==true)
	{
		if (this.document.getElementsByClassName('get-attachment').length == 0)	
		{
			g_form.addErrorMessage('Please Attach a file');
			return false;
		}
	}
}

Re: Need to make attachment mandatory in a Catalog Item if a checkbox is checked

Bart Jan Bultma — Tue, 02 Nov 2021 15:12:38 GMT

Solved, condition==true had to be condition=='true'

Re: Need to make attachment mandatory in a Catalog Item if a checkbox is checked

Marco Jansen — Tue, 26 Jul 2022 12:22:20 GMT

I would change the g_form.addErrorMessage to:

g_form.showFieldMsg(<field for the error>, <Message to display>, <type of message>)

Example:

g_form.showFieldMsg('afstemming_met_stakeholder', 'Please attach a file', 'error')

Re: Need to make attachment mandatory in a Catalog Item if a checkbox is checked

Stephen Marks — Thu, 15 Jun 2023 18:26:26 GMT

Thank you very much for your entry!! I've been reviewing multiple articles and was going in circles.

Re: Need to make attachment mandatory in a Catalog Item if a checkbox is checked

MADHU MSKJ — Fri, 12 Jan 2024 01:37:15 GMT

function onSubmit() {

//Type appropriate comment here, and begin script below

var checkboxis=g_form.getValue('identify_the_purpose');//PAss correctly

if(checkboxis=='marriage') //execute if checkbox is true

{

try { //Works for native UI/backend

var attachments = document.getElementById('header_attachment_list_label');

if (attachments.style.visibility == 'hidden' || attachments.style.display == 'none' )

{

alert("Attachment mandatory");

return false;//abort submission

}

catch(e) { //Works for Portal

if ((this.document.getElementsByClassName('get-attachment').length == 1) || (this.document.getElementsByClassName('get-attachment').length == 0)){

alert('Attachment mandatory.');

return false;

}