question Re: How to debug all the policies (Data policies/UI Policies) on the form submission in ITSM forum

How to debug all the policies (Data policies/UI Policies) on the form submission

Betholi Vikram — Wed, 24 Aug 2022 15:15:40 GMT

On submission of a Incident form, without populating any of the fields, I click on the Submit button. I will get an error message saying caller and short description fields are mandatory. How to debug which is the data policy or UI policy that throws this error message?

So, is there a way to debug what all policies are getting triggered on submission of a form?

Re: How to debug all the policies (Data policies/UI Policies) on the form submission

Muhammad Khan — Wed, 24 Aug 2022 15:20:38 GMT

Hi,

You can utilize System Diagnostics > Session Debug, see the below image for reference.

There you can find a lot of modules for debugging.

Re: How to debug all the policies (Data policies/UI Policies) on the form submission

Cris P — Wed, 24 Aug 2022 15:31:51 GMT

Hi there,

1. Right click the field label (in your case lets do 'Caller')

2. Click on 'Watch - caller_id':

3. The JS log and Field Watcher should show up at the bottom of your window

4. Click submit again and observe which messages come up in the 'Field Watcher'

That should hopefully give you an idea of what is making the field mandatory

Re: How to debug all the policies (Data policies/UI Policies) on the form submission

Betholi Vikram — Wed, 24 Aug 2022 18:34:49 GMT

Hi Cris,

Thanks for your response. I selected the Watch - 'Caller' and submitted the form again as shown below. But, could not find any messages at the bottom of the screen.

Re: How to debug all the policies (Data policies/UI Policies) on the form submission

Cris P — Wed, 24 Aug 2022 18:41:21 GMT

If you open up your profile settings (The 'gear' icon, next to your profile):

Then here you can open the Javascript log and watcher:

Let me know if that works

Re: How to debug all the policies (Data policies/UI Policies) on the form submission

Yousaf — Wed, 24 Aug 2022 19:06:52 GMT

Hi,

In case solution given above doesn't work try this you will have to do some filtering.

Mark Correct or Helpful if it helps.

Re: How to debug all the policies (Data policies/UI Policies) on the form submission

Betholi Vikram — Wed, 24 Aug 2022 21:22:31 GMT

Hi Cris,

My ServieNow PDI version is SanDiego and here i could not see any of the options specified by you. Attached is the document for the screens displayed.