question How to Map a Variable from Record Producer to a field on Incident form? in ITSM forum

How to Map a Variable from Record Producer to a field on Incident form?

User177031 — Fri, 08 Feb 2019 06:11:50 GMT

HI All,

I am having a variable as 'Users Affected' (Values - Widespread, Large, Limited, Localized) on Record Producer and I want to map this to 'Impact' field on Incident form.

Widespread - Critical

Large - High

Limited - Medium

Localized - Low

Example - When User submit an Incident through record producer with Users Affected as 'Large', it should show as 'High' Impact on the Incident form.

Please help me to achieve this requirement.

- Thank you.

Re: How to Map a Variable from Record Producer to a field on Incident form?

paulmorris — Fri, 08 Feb 2019 06:16:33 GMT

If you click 'Map to field' on your Variable and ensure the Value for each Catalog Variable choice value maps to the Incident choice value, you should be golden.

Re: How to Map a Variable from Record Producer to a field on Incident form?

User177031 — Fri, 08 Feb 2019 06:24:25 GMT

Hi Paul,

This variable is on the Variable set. I don't think we have 'Map to field'.

- Thank you.

Re: How to Map a Variable from Record Producer to a field on Incident form?

senthilvaithees — Fri, 08 Feb 2019 06:27:59 GMT

Write a script like this if(producer.user_affected=='large') current.impact ='high';

Re: How to Map a Variable from Record Producer to a field on Incident form?

User177031 — Fri, 08 Feb 2019 06:33:34 GMT

Hi Senthil,

Where do I need to write? and what type of script is this (Client Script/UI Policy)?

- Thank you.

Re: How to Map a Variable from Record Producer to a field on Incident form?

paulmorris — Fri, 08 Feb 2019 06:36:06 GMT

Yeah, you'll need to write some code in the Record Producer Script as below.

I would suggest still using the same choice values (as the number value of impact you want to map to) so you can do it in one line of code in your Record Producer (What it will contain tab, script field). The script is server side.

current.impact = producer.user_affected;

Re: How to Map a Variable from Record Producer to a field on Incident form?

senthilvaithees — Fri, 08 Feb 2019 08:55:08 GMT

Hi Sai,

Write the script in the script area present under 'what it will contain'. This area is used to transfer the values of the field from record producer to incident record field.

Refer this Link for further understanding

Re: How to Map a Variable from Record Producer to a field on Incident form?

Ankittanwar — Mon, 02 Mar 2020 11:12:44 GMT

Hi paul ,

Can you please help me for the same on Impact , urgency , priority Field on incident form .

we want to map Variable value(Record producer ) into field ( Incident form ) .