question Re: what is this screen called? in ITSM forum

what is this screen called?

ServiceNow Use6 — Tue, 03 May 2022 16:38:07 GMT

Hi,

What is this screen called?

Regards

Suman P.

Re: what is this screen called?

Logan Poynter — Tue, 03 May 2022 16:41:07 GMT

Hello,

This is called an interceptor. You can find the interceptors of Change Request (your screenshot) under System Definition > Interceptors.

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

Re: what is this screen called?

Logan Poynter — Tue, 03 May 2022 16:50:50 GMT

If you wish to turn the models off, edit the sys_property com.snc.change_management.change_model.type_compatibility value to True and you'll be taken to a screen like this by default.

Re: what is this screen called?

gregmorriso — Tue, 03 May 2022 16:59:55 GMT

This is actually the new Change Landing page that shipped with Change Models / Multimodal Change. It will be replacing the legacy change interceptor. For upgrade customers, we preserved the ability to use a combination of the new landing page and the legacy interceptor. It is all property driven. Here is a blog on this new capability along with details on the property settings.

Re: what is this screen called?

Logan Poynter — Tue, 03 May 2022 17:11:55 GMT

Hello name,

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan
K https://www.linkedin.com/in/logan-poynter/