question how to include user registration feature in my service portal in ITSM forum

how to include user registration feature in my service portal

AbdulRahim — Tue, 21 May 2019 08:56:02 GMT

i have created my own portal how can i add user registration feature into my portal ? the data should get stored in to the out of the box user table (sys_user) .

after registration the user should be able to login in the portal using userid and password .

please guide me step by step

Re: how to include user registration feature in my service portal

Alberto Consonn — Tue, 21 May 2019 09:25:14 GMT

Hi,

you can create a link (instance URL/user_registration_request.do)on service portal login page and redirect to the page where you can modify the form layout of user registration table. This is a workaround for this functionality to make this work on service portal.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

Re: how to include user registration feature in my service portal

AbdulRahim — Tue, 21 May 2019 09:32:15 GMT

can you guide me with an example? iam not clear

Re: how to include user registration feature in my service portal

Alberto Consonn — Tue, 21 May 2019 09:38:34 GMT

open instance_url/$spd.do#/sp/editor/landing
add widget Icon Link into the page (where you prefer)
put the properties shown in the image below into the edit page of the Icon Link widget:

Re: how to include user registration feature in my service portal

AbdulRahim — Tue, 21 May 2019 09:46:56 GMT

not able to find this registration page

Re: how to include user registration feature in my service portal

Deepak Ingale1 — Tue, 21 May 2019 09:51:45 GMT

Hi,

You require a plugin to install to have user self registration feature enabled

https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/users-and-groups/concept/c_UserRegistration.html

Note: Please mark reply as correct if it has answered your question or mark it has helpful if it has assisted you to find a solution

Re: how to include user registration feature in my service portal

AbdulRahim — Tue, 21 May 2019 09:57:22 GMT

can i use this feature from service portal? i dont think so

Re: how to include user registration feature in my service portal

AbdulRahim — Tue, 21 May 2019 10:01:36 GMT

i activated this plugin but i cant see this in my service portal

Re: how to include user registration feature in my service portal

Deepak Ingale1 — Tue, 21 May 2019 10:07:58 GMT

Yes, its a custom UI page and hence not available for portal

Any particular reason you are interested in portal only? I would say if something exists already lets use it unless there is strong reason to devlope something

There come the separate registration page with CSM ( custom service management ) for external user registration which is based on portal, may be you can have a look at that as well

Note: Please mark reply as correct if it has answered your orignal question or mark it as helpful if it has assisted you

Re: how to include user registration feature in my service portal

AbdulRahim — Tue, 21 May 2019 10:10:52 GMT

because end users will access my ecommerce website through service portal i want some registration feature so that i can store user data and later on authenticate them

Re: how to include user registration feature in my service portal

Deepak Ingale1 — Tue, 21 May 2019 10:32:52 GMT

Okay, here would be the approach and design at high level

1) Create Service Portal page and make it as public

2) Create Widget for registration and make it as public

3) Write your code inside widget and create a record target table

Note: Please mark reply as correct if it has answered your question

Re: how to include user registration feature in my service portal

AbdulRahim — Tue, 21 May 2019 14:40:05 GMT

Thanks Deepak for the help !

Re: how to include user registration feature in my service portal

AbdulRahim — Tue, 21 May 2019 14:41:00 GMT

Thanks for the help Alberto this worked for me amazing 😀