SN-Conversation Service Whitepaper V.pdf

chadcorriveau — Tue, 22 Aug 2017 18:03:40 GMT

Re: SN-Conversation Service Whitepaper V.pdf

david_hreben — Mon, 23 Apr 2018 19:40:47 GMT

Hello,

I am using the fillowing script to save the info received from the bot.

sendMessage: function(groupId, message, text, httpStatus, responseObj, msgSource, parameters) {

        

        var botId = "c348562a0fd557c0d15605cce1050e92";

        var msg = new GlideRecord('live_message');

        msg.initialize();

        msg.message = message.toString();

        msg.group = groupId;

        msg.chat_message = true;

        msg.has_links = true;

        msg.profile = botId;

        msg.reflected_field = "comments";

        msg.insert();

        //new SNC.LiveFeedApi().addMessage(message, groupId, "" ,false , botId);

        new global.GlideLiveMessageBroadcasterWrapper().broadcastFromRecord(msg);

        

    },

The problem is that the Bot Conversation is not being saved on the table:

https://instancename.service-now.com/chat_queue_entry_list.do

Just the end user conversation is saved. Do you know why?

Regards,

post SN-Conversation Service Whitepaper V.pdf in ITSM articles

SN-Conversation Service Whitepaper V.pdf

Re: SN-Conversation Service Whitepaper V.pdf