post Configure SLAs using the Retroactive Pause Condition in ITSM articles https://www.servicenow.com/community/itsm-articles/configure-slas-using-the-retroactive-pause-condition/ta-p/2303494 <P><A href="https://youtu.be/DKv4LAZSH-0" title="https://youtu.be/DKv4LAZSH-0">ServiceNow - Retroactive Pause - SLA Condition - YouTube</A> </P><P></P><P>In the video above, I address the following:</P><P></P><P>* How to conceptualize Retroactive Start and Retroactive Pause conditions;</P><P>* How to construct SLAs using Retroactive Pause conditions. </P><P><SPAN>* Response to ServiceNow Community Post: &nbsp; </SPAN><A title="k-message-small" class="jive-link-message-small" data-containerid="2111" data-containertype="14" data-objectid="1206329" data-objecttype="2" href="https://www.servicenow.com/community?id=community_question&amp;sys_id=81868725db1cdbc01dcaf3231f96190d">https://community.servicenow.com/message/1206329#1206329</A></P><P>* How SLAs with Retroactive Start and Pause conditions react to different situations.</P> Wed, 15 Nov 2017 04:04:30 GMT knight202 2017-11-15T04:04:30Z Configure SLAs using the Retroactive Pause Condition https://www.servicenow.com/community/itsm-articles/configure-slas-using-the-retroactive-pause-condition/ta-p/2303494 <P><A href="https://youtu.be/DKv4LAZSH-0" title="https://youtu.be/DKv4LAZSH-0">ServiceNow - Retroactive Pause - SLA Condition - YouTube</A> </P><P></P><P>In the video above, I address the following:</P><P></P><P>* How to conceptualize Retroactive Start and Retroactive Pause conditions;</P><P>* How to construct SLAs using Retroactive Pause conditions. </P><P><SPAN>* Response to ServiceNow Community Post: &nbsp; </SPAN><A title="k-message-small" class="jive-link-message-small" data-containerid="2111" data-containertype="14" data-objectid="1206329" data-objecttype="2" href="https://www.servicenow.com/community?id=community_question&amp;sys_id=81868725db1cdbc01dcaf3231f96190d">https://community.servicenow.com/message/1206329#1206329</A></P><P>* How SLAs with Retroactive Start and Pause conditions react to different situations.</P> Wed, 15 Nov 2017 04:04:30 GMT https://www.servicenow.com/community/itsm-articles/configure-slas-using-the-retroactive-pause-condition/ta-p/2303494 knight202 2017-11-15T04:04:30Z