question Re: autopopulate assignment group member into the watchlist in Guided Learning: ITSM fundamentals

autopopulate assignment group member into the watchlist

edwardwong — Fri, 09 Dec 2022 21:39:44 GMT

I need to auto populate the watchlist with the assignment group that have been selected on an incident form and it change in real time. so if it in hard the watchlist will have all the group member, when it in software, the watchlist should be change to the software group member, when it blank the watchlist should also be blank. How do i get a group on the watchlist when you can only pick on the user table?

Re: autopopulate assignment group member into the watchlist

Gunjan Kiratkar — Mon, 12 Dec 2022 09:13:37 GMT

Hi @edwardwong

Create After Update/ insert BR

Condition: assignment group changes

Script

(function executeRule(current, previous /*null when async*/ ) { // Add your code here current.watch_list = ""; var grpMembers = new GlideRecord("sys_user_grmember"); grpMembers.addQuery("group", current.assignment_group); grpMembers.query(); while (grpMembers.next()) { var user = (',' + grpMembers.user); current.watch_list += user; } })(current, previous);

Re: autopopulate assignment group member into the watchlist

edwardwong — Sun, 11 Dec 2022 21:50:56 GMT

It didnt work, are you sure we dont need to use glideajax and script include to have the change in real time

Re: autopopulate assignment group member into the watchlist

Tony Chatfield1 — Sun, 11 Dec 2022 23:38:01 GMT

Hi, can you clarify the business requirement\driver for this?
Why must member of the task assignment group be visible in the watch list?

Watchlist members would not normally get updates to task work_notes,

and assignment group members would normally receive notifications based on notification 'Users/groups in fields'

like these OOB examples

/sysevent_email_action_list.do?sysparm_query=active%3Dtrue%5Erecipient_fields%3Dassignment_group&sysparm_view=

This seems like an unnecessary customization, what are you trying to achieve?
You would also have issues removing users if the assignment group changed, as there is no OOB way to identify if a group member pre-existed in the watch list before it was updated with the current assignment group members.

Re: autopopulate assignment group member into the watchlist

Gunjan Kiratkar — Mon, 12 Dec 2022 09:12:27 GMT

Hi @edwardwong ,

In that case use below client script and script include:-

Client Script Onchange of assignment group:-

Script include Client Callable :-

Re: autopopulate assignment group member into the watchlist

Gunjan Kiratkar — Tue, 13 Dec 2022 13:08:00 GMT

Hi @edwardwong ,

Please mark my response as correct if it resolves your query.

Re: autopopulate assignment group member into the watchlist

SuhasPSalunkhe — Tue, 13 Dec 2022 14:57:52 GMT

You can add users from group to watchlist.

You have to extract users from group and add into watchlist.

You cannot set watchlist value as group and it will take all users automatically

Re: autopopulate assignment group member into the watchlist

edwardwong — Tue, 13 Dec 2022 14:58:18 GMT

I trying to see why it not working and, i been getting this [PA AppSec] Daily Data Collection completed with error. Why is this happening?

Re: autopopulate assignment group member into the watchlist

shubhama — Thu, 16 Mar 2023 12:47:45 GMT

member name not seen in watchlist on sys_id of member get

Re: autopopulate assignment group member into the watchlist

shubhama — Thu, 16 Mar 2023 12:52:44 GMT

only reflect sys_id of user i want name of that user how can achive

Re: autopopulate assignment group member into the watchlist

avinash71 — Fri, 27 Feb 2026 11:19:06 GMT

Hi @edwardwong

Try below solution using after Business rule :

1. Set condition for Insert/Update & Assignment Group is not empty

2. Script :

(function executeRule(current, previous /*null when async*/ ) {

var users = [];

if (current.watch_list == '') {

var grMember = new GlideRecord('sys_user_grmember');

grMember.addQuery('group',current.assignment_group);

grMember.query();

while(grMember.next()) {

users.push(grMember.getValue('user'));

}

current.setValue('watch_list',users.join(','));

current.update();

}

})(current, previous);

Mark my answer correct and helpful if it helped.