https://www.servicenow.com/community/guided-learning-itsm/hyperlink/m-p/3074604#M864 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/635838">@Bhavani1995</a>&nbsp;,</P> <P>&nbsp;</P> <P>&nbsp;have you tried utilizing the URI or URI_ref?&nbsp;<A href="https://www.servicenow.com/community/developer-forum/what-is-the-difference-between-uri-and-uri-ref/m-p/1882091" target="_blank">https://www.servicenow.com/community/developer-forum/what-is-the-difference-between-uri-and-uri-ref/m-p/1882091</A><BR /><BR /></P> <P><EM><STRONG>&nbsp;if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.</STRONG></EM></P> <P>&nbsp;</P> <P>Best regards</P> <P>&nbsp;Anders</P> Tue, 15 Oct 2024 18:45:39 GMT AndersBGS 2024-10-15T18:45:39Z https://www.servicenow.com/community/guided-learning-itsm/hyperlink/m-p/3074263#M863 <P>&nbsp;When clicking on the KB number in the email notification, the page should be redirected to the article in SNOW.</P> Tue, 15 Oct 2024 13:42:54 GMT https://www.servicenow.com/community/guided-learning-itsm/hyperlink/m-p/3074263#M863 Bhavani1995 2024-10-15T13:42:54Z https://www.servicenow.com/community/guided-learning-itsm/hyperlink/m-p/3074604#M864 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/635838">@Bhavani1995</a>&nbsp;,</P> <P>&nbsp;</P> <P>&nbsp;have you tried utilizing the URI or URI_ref?&nbsp;<A href="https://www.servicenow.com/community/developer-forum/what-is-the-difference-between-uri-and-uri-ref/m-p/1882091" target="_blank">https://www.servicenow.com/community/developer-forum/what-is-the-difference-between-uri-and-uri-ref/m-p/1882091</A><BR /><BR /></P> <P><EM><STRONG>&nbsp;if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.</STRONG></EM></P> <P>&nbsp;</P> <P>Best regards</P> <P>&nbsp;Anders</P> Tue, 15 Oct 2024 18:45:39 GMT https://www.servicenow.com/community/guided-learning-itsm/hyperlink/m-p/3074604#M864 AndersBGS 2024-10-15T18:45:39Z https://www.servicenow.com/community/guided-learning-itsm/hyperlink/m-p/3074765#M865 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/635838">@Bhavani1995</a>&nbsp;Please check this below article.</P><P>&nbsp;</P><P><A href="https://servicenowguru.com/email-notifications-system-definition/email-links-uri-uriref/" target="_blank">https://servicenowguru.com/email-notifications-system-definition/email-links-uri-uriref/</A></P><P>&nbsp;</P><P><STRONG>Please mark my answer correct and helpful if this works for you.</STRONG></P> Wed, 16 Oct 2024 00:18:44 GMT https://www.servicenow.com/community/guided-learning-itsm/hyperlink/m-p/3074765#M865 Gangadhar Ravi 2024-10-16T00:18:44Z