post Introducing Knowledge Center with Advanced Editing, powered by Now Assist in Knowledge Management articles

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

rob_martoncik — Fri, 16 Jan 2026 20:44:06 GMT

Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. The Platform Knowledge Team releases Knowledge Center, a new workspace designed to simplify and accelerate every part of the knowledge lifecycle with a focus on improving overall knowledge health.

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

User271720 — Mon, 29 Dec 2025 17:09:45 GMT

@rob_martoncik

Thanks for the detailed review.

Please can you provide the KB being worked on for the visisbility issue for few users who are able to see KC even when its turned off via Sys Prop

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Kass3m — Thu, 08 Jan 2026 13:18:16 GMT

@rob_martoncik can the dashboards and the knowledge center be configured to only show relevant information for the person logged in? lets say, the knowledge manager or admin is only the admin for HR content.. will the knowledge center only show metrics/content based on that persona?

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Kass3m — Mon, 12 Jan 2026 16:48:03 GMT

@rob_martoncik we have deployed the knowledge center but not seeing the advanced editor capabilities in the instance. Does it need separate plugins or permissions?

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

David Nottingha — Mon, 12 Jan 2026 17:47:10 GMT

@Kass3m On exiting deployments it has to be enables through a system property. There are 3 in total.

This image my be of use:

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Karen47 — Tue, 13 Jan 2026 17:13:02 GMT

@rob_martoncik

Hello, we are on yokohama patch 11 and have installed knowledge center and enabled the 3 system properties. When we create articles we do not have a way to save what we created. We do not have a save, submit or publish button. Is this a known error or is there something else we need to do?

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

shanebjork — Thu, 15 Jan 2026 15:53:40 GMT

@rob_martoncik In the above article you mentioned it will "Soon" be available for Yokohama Patch 11. Has that now been released or when will that be compatible with patch 11?

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

rob_martoncik — Thu, 15 Jan 2026 18:07:30 GMT

Thank you all for your input. Based on some of the above questions, I have updated the article. Patch 11 for Yokohama is now available, so references have been updated. I have also included a link to the known error on support for KC showing when disabled.

For those of you struggling with instance related issues after following the installation steps, please create a support ticket so we can directly help. We can not troubleshoot through community. Thank you all for your interest and support!

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Kass3m — Fri, 16 Jan 2026 13:05:04 GMT

@rob_martoncik Are we able to move around different components on the home/landing page? if yes, how?

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

David Nottingha — Fri, 16 Jan 2026 14:27:54 GMT

@Kass3m Knowledge Center is a UI Builder Based Workspace - I do see it listed in the experiences Page of UI builder. So i would assume you could make alterations/variants via UI Builder if it had to be done but I would lean toward leaving it as close to OOB as possible due to likely frequent updates. Here is a screen shot from my PDI:

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Kass3m — Fri, 16 Jan 2026 15:13:37 GMT

@DavidQ thanks. I will check it out.

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Kass3m — Fri, 30 Jan 2026 21:30:02 GMT

@rob_martoncik @David Nottingha in the lists views, can all the lists only show data specific to a persona without showing all the extra knowledge bases?

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

rob_martoncik — Mon, 02 Feb 2026 15:18:36 GMT

@Kass3m , December's store release was V1 of the Knowledge Center's functionality. We are excited about all the new features and capabilities to releases coming in 2026. Since December, we've had 2 academies and some great customer and partner adoption, response and feedback.

December's release was to get as much great functionality out as soon as possible to our customers. Filtering of the knowledge center is limited to what that user has access to, like in the rest of the platform. For our larger or customers with more complex KM environments, further filtering the user's view is one of the feedback items commonly requested, and very high on our priority list for upcoming releases.

We are so glad you are participating in our community and leveraging the Knowledge Center as an early adopter! Please keep all ideas coming in through the Support Ideas portal (and others, remember to upvote). We are listening! Also, we will have a booth, some customer presentations, labs and ask the expert sessions at Knowledge 2026 and hope to see you there in person!

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Kass3m — Mon, 02 Feb 2026 20:58:53 GMT

@rob_martoncik thanks: can customers view the roadmap for the Knowledge Center anywhere?

Would you happen to know if the advanced content editor becomes platform wide and replaces the MCE for microsites?

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Donna2 — Fri, 08 May 2026 13:27:37 GMT

with the new Knowledge Center, Create New KB Article... can the option to "Edit using old editor" on Create be added?

as this new Rich Text editor learning curve is high, when creating new KBs, forcing authors to create new in Rich Text Editor is a challenge. Currently to get the old editor options you have to create new .. end up in Rich content edtior, then just add Article Title, and category, SAVE. Next step is going back to legacy default list of unpublished KBs, opening there, THEN I get offering to Edit Using Old Editor.

Really need Edit using old editor to be an option on Create New from Knowledge center.

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

anchalgupta — Sat, 14 Feb 2026 04:38:13 GMT

The instance is in Zurich patch 5 still I am unable to see Save button while creating a new Knowledge Article in editor

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

thomas_mail — Mon, 16 Feb 2026 10:06:18 GMT

Based on our existing corporate identity I was wondering if there is a way to limit, enforce the options available in the editor properties, such as Paragraph, heading 1, heading 2 heading 3 settings and limiting the font, padding, alignment, etc, options within?

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Kohei Tominaga1 — Tue, 24 Feb 2026 00:02:25 GMT

Does the new Knowledge Center support OOTB article templates such as the FAQ template, or other standard templates delivered with Knowledge Management?

For example, is it compatible with features like Article Optimization as well?

If these OOTB templates or optimization features are not supported yet, is there any roadmap or plan to support them in future releases?

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

nebula — Wed, 25 Feb 2026 20:45:12 GMT

@rob_martoncik
Thanks for a detailed post and great responses!

I've reviewed the linked documentation along with the YouTube video "Platform Academy: Introducing Knowledge Center with enhanced content editor" but don't see documentation on how an Ownership Group approves an article once it's in Pending state. Is there something you can link (docs or videos) that might answer this?

Re: Introducing Knowledge Center with Advanced Editing, powered by Now Assist

John Vincent — Wed, 25 Feb 2026 22:12:19 GMT

@thomas_mail

There is not currently a way to configure or limit the styling and formatting options available to authors but that is something we are looking at for a future release. In general, expanded and enhanced configuration capabilities for Knowledge Center are on the roadmap and being discussed.