question "View article" preview in new tab? in Knowledge Managers

"View article" preview in new tab?

derekdoctors — Thu, 08 Jun 2023 08:06:10 GMT

When I'm writing a knowledge article, I use the "View article" feature (see highlighted screenshot) to see how this will look when published - however this only opens in the current tab so if I see from the "View article" preview that I need to make further edits, I need to return in the same browser window to the editing page to make these changes, and then repeat the process. Is there a way of opening the "View article" link in a new tab so that I can use the editor side-by-side with the preview? I'm using Google Chrome and ctrl+click or scroll wheel mouse click don't seem to do anything. Many thanks!

Re: "View article" preview in new tab?

Sai Shravan — Fri, 09 Jun 2023 10:48:41 GMT

Hi @derekdoctors ,

There are two options

1. Work around : Duplicate the chrome tab and keep the preview, in the other tab you can edit the article, to view the changes need to refresh the preview tab so that you can observe the change made in the article.

2. Need to modify the UI action - need to add the "&sysparm_target=_blank" in the redirectURL so that everyone can preview in the new tab.

Regards,

Shravan.

Please mark this as helpful and correct answer, if this helps you

Re: "View article" preview in new tab?

derekdoctors — Fri, 09 Jun 2023 14:33:18 GMT

Thanks Shravan, I hadn't thought of duplicating the tab! I've also recently learnt you can use the 'copy permalink' link on the preview page which can open in a new tab also.

Re: "View article" preview in new tab?

Sai Shravan — Fri, 09 Jun 2023 15:42:14 GMT

@derekdoctors , Happy to hear as it solved, can you please mark the solution as helpful, TIA

Re: "View article" preview in new tab?

Michael QCKM — Fri, 09 Jun 2023 16:50:18 GMT

Curious question for ServiceNow development team: Why are one of these options not the DEFAULT action in ServiceNow? Why must the userbase modify the UI in order to make the most logical function work logically?

Re: "View article" preview in new tab?

Dave Littlejohn — Fri, 09 Jun 2023 17:03:17 GMT

My thoughts on it and reason why i just use their standard default option is that I am looking at one spot at a time. I am either editing the article or viewing it to see how it looks with those edits.