question Re: Entire Application is not getting displayed on ServiceNow Mobile Agent mobile app in Mobile Apps & Platform forum

Entire Application is not getting displayed on ServiceNow Mobile Agent mobile app

Deepika35 — Thu, 25 Jun 2020 07:33:25 GMT

Hi All,

Till yesterday I was able to see all my applets in my now agent mobile app but suddenly it isn't showing any applet launcher/applet on mobile application though all the applets are in active state.

Please help me with this as it is urgent. I only see notification and setting on my mobile screen (in now agent app).

Regards,

Deepika

Re: Entire Application is not getting displayed on ServiceNow Mobile Agent mobile app

Raghav Sharma24 — Thu, 25 Jun 2020 07:40:13 GMT

1. Please check if you are on correct instance.

2. Is it about now mobile or agent mobile?

3. Have you made any developments to OOB applets/applet launchers?

Re: Entire Application is not getting displayed on ServiceNow Mobile Agent mobile app

Kumar103 — Thu, 25 Jun 2020 08:02:04 GMT

Hey Deepika,

I would suggest to check the configurations for the Navigation Bar for the Agent app.

Type Navigation Bar in Filter Navigator in Platform.

Then System Mobile => Navigation Bar => Mobile Agent. You should have your tabs configured here (for you the tabs should be different/same based on your configurations) if they are not here any more then you need to configure them again here.

Also note that once you configure the tabs again, re-login is must to see the configured tabs in mobile.

Thanks

Re: Entire Application is not getting displayed on ServiceNow Mobile Agent mobile app

David Ha — Wed, 08 Jul 2020 23:04:18 GMT

Hi Deepika,

As Kumar mentioned, i would double check to make sure your navigation tab is associated to your Mobile Agent client.

You may find this mobile hierarchy deck very helpful to better understand how mobile tables are related to each other and how they appear on your mobile app:
https://community.servicenow.com/community?id=community_article&sys_id=6dec2983dbf99450fb115583ca961919

Best,

David

Re: Entire Application is not getting displayed on ServiceNow Mobile Agent mobile app

MamtaWaghmare — Thu, 10 Nov 2022 08:17:19 GMT

Hi Deepika

Were u able to get this working I m stuck with the same issue

Re: Entire Application is not getting displayed on ServiceNow Mobile Agent mobile app

rajeshjain — Thu, 16 Feb 2023 06:27:29 GMT

Hi,

Did we get any answer to this question ?

Re: Entire Application is not getting displayed on ServiceNow Mobile Agent mobile app

rajeshjain — Thu, 16 Feb 2023 06:48:07 GMT

I am also stuck with same issue, please advise on solution if anyone found the same.

Re: Entire Application is not getting displayed on ServiceNow Mobile Agent mobile app

rajeshjain — Tue, 18 Apr 2023 10:49:19 GMT

Hi ,

I got an update set where two mobile push message related entries found in wrong scope application, which caused issue for me. If you are having same issue then check your update set one by one , found error update set and remove/move mobile related entries in right application scope.

Re: Entire Application is not getting displayed on ServiceNow Mobile Agent mobile app

SudhirG — Tue, 04 Jul 2023 12:35:13 GMT

Check the committed update sets. Don't commit the update sets with accepting the errors.

If you ignore and accept the error and commit the update set, then entire mobile application fails.

Before committing the updates resolve the errors.

Thanks,

Sudhir G