question Redirect to Service catalog when I click on quick link. in Mobile Apps & Platform forum

Redirect to Service catalog when I click on quick link.

Sandeep Dolia — Thu, 22 Aug 2024 12:58:24 GMT

When I am clicking any of the quick link as below

It is redirecting me to the popular items as below

in employee center or Service portal

But it should redirect me to Service catalog as below

Re: Redirect to Service catalog when I click on quick link.

Sandeep Rajput — Thu, 22 Aug 2024 12:28:40 GMT

@Sandeep Dolia In your quick link you can simply put the URL of your service catalog.

Re: Redirect to Service catalog when I click on quick link.

Sandeep Dolia — Thu, 22 Aug 2024 12:42:38 GMT

will you elaborate with the code and images so that I can try it?

Re: Redirect to Service catalog when I click on quick link.

Sandeep Dolia — Thu, 22 Aug 2024 12:43:30 GMT

I tried this. But it is not working as per the requirement.

Re: Redirect to Service catalog when I click on quick link.

Rajesh Chopade1 — Thu, 22 Aug 2024 12:51:32 GMT

hi @Sandeep Dolia

- Navigate to 'quick links' find your quick link from the list (if you want to modify existing) or create new.

- Find URL field and update as bellow

/sp?id=sc_cat_item&sys_id=<ITEM_SYS_ID>

This will resolve your issue.

thank you

rajesh

Re: Redirect to Service catalog when I click on quick link.

Sandeep Rajput — Thu, 22 Aug 2024 12:56:53 GMT

@Sandeep Dolia Your URL should be as follows.

https://<instance_url>/sp?id=sc_category

Replace instance_url with the url of your instance.

Re: Redirect to Service catalog when I click on quick link.

Sandeep Dolia — Thu, 22 Aug 2024 13:00:08 GMT

I have added the images for the reference .

Re: Redirect to Service catalog when I click on quick link.

Sandeep Dolia — Thu, 22 Aug 2024 13:00:27 GMT

I have added the images for the reference.

Re: Redirect to Service catalog when I click on quick link.

Sandeep Rajput — Thu, 22 Aug 2024 13:03:11 GMT

@Sandeep Dolia Did you try updating the quicklinks based on what I suggested earlier.

Re: Redirect to Service catalog when I click on quick link.

Rajesh Chopade1 — Thu, 22 Aug 2024 13:20:51 GMT

Hi @Sandeep Dolia

Ok, you require the category 'Service Catalogs'

/sp?id=sc_category&sys_id=<CATEGORY_SYS_ID>

Re: Redirect to Service catalog when I click on quick link.

Sandeep Dolia — Tue, 03 Sep 2024 13:28:14 GMT

I have solved it myself by making few changes on customization of the Page of Service Portal. Hence closing this. Thanks @Rajesh Chopade1 and @Sandeep Rajput for your respective responses.