question Knowledge Articles are not available while search in now mobile in Mobile Apps & Platform forum

Knowledge Articles are not available while search in now mobile

kummara _siva — Thu, 04 Sep 2025 16:32:36 GMT

Hi All, Recently I am working on now mobile, I enabled the knowledge base for Now mobile it is showing in Information tab.But when I search a keyword related to article it is showing under articles in search bar.Also I have seen few Community post I tried it is not working.

I checked KBKnowledge Script Include is Accessible from All Application Scope.

under system Mobile >search Application Configurations>NowMobile App Search Configurations for Services and Articles I see under related Search sources people,articles,services are present.Also I added Search source profileas Default search profile Search engine as Zinc .Still it is not working .Should change search profile and search source.

please give any solution

thanks in advance

Re: Knowledge Articles are not available while search in now mobile

Raghav Sharma24 — Thu, 04 Sep 2025 16:37:11 GMT

Check the condition of each of your search source (knowledge/service/articles). Check if you are searching with the term relevant to those article conditions.

Re: Knowledge Articles are not available while search in now mobile

HussainR5427585 — Thu, 25 Sep 2025 21:56:53 GMT

@kummara _siva
I tried all the recommended steps but still couldn’t get search to work in the Now Mobile app. What finally worked for me was this:

I went to the "sys_search_context_config" table and found the record for “NowMobile App Search Configurations". The Search Engine was set to Zing, so I changed it to AI Search. After making that change, search results started appearing in the Now Mobile app as expected.

Re: Knowledge Articles are not available while search in now mobile

prasanthi2 — Fri, 12 Jun 2026 05:33:08 GMT

@kummara _siva the above mentioned NowMobile App Search Configurations is already set to AI search but still in now mobile , knowledge search is not giving any results..could you please let me know if there are anychanges to be done

Re: Knowledge Articles are not available while search in now mobile

kummara _siva — Fri, 12 Jun 2026 05:41:32 GMT

Hi @prasanthi2, Have you created the knowledge base you want to show on mobile? Please check if there is any record in the knowledge base table under "Now Mobile App."

Re: Knowledge Articles are not available while search in now mobile

prasanthi2 — Fri, 12 Jun 2026 05:59:29 GMT

Yes we have created one knowledge base and has articles in it and it is showing only those Articles only but when we see the behavior in esc portal it is returning differently and giving more results like not only KB articles also if we search any it is giving matching catalog items aswell, so would like to confirm on the same why now mobile is not returning same as ESC.

Thanks for prompt reply.

Re: Knowledge Articles are not available while search in now mobile

kummara _siva — Fri, 12 Jun 2026 06:08:15 GMT

@prasanthi2 can you follow these

Go to the following table "ais_search_profile" click on the "NowMobile Default Search Profile" When you go into this record you can click on any of the entries that you don't want to show in the NowMobile AI search and click on "unlink" and then publish the record.

If you want to create new search you can click on "create and Link".

If you want to remove the "search sources" right under the search bar, go to the following table "sys_search_context_config" and click on the "NowMobile App Search Configurations" (there are two ZING and AI Search) Click on the AI Search one and then go to the table named "Search Source Facet Buckets" and Deactivate it from there so it doesn't show under the search option in NowMobile.Also have u enabled now assist in va

Re: Knowledge Articles are not available while search in now mobile

prasanthi2 — Fri, 12 Jun 2026 07:20:01 GMT

Hi,
I see 4 sources added for now mobile and we dnt have Now Assist so what is the expectation, will now mobile should return from above all sources or now assist is needed.

Also this is for Default search, my issue is knowledge search inside kb_home page.
But ESC is giving results from both knowledge, catalogs in knowledge search aswell. Attaching images of both Now mobile and ESC default search

I see knowledge portal search source is configured to show knowledge related but in that case why in employee centre knowledge search is giving catalog data , knowledge data results?

Re: Knowledge Articles are not available while search in now mobile

kummara _siva — Fri, 12 Jun 2026 07:39:56 GMT

@prasanthi2 The search will work based on search profile.When search in knowledge home page it will give the results which are configured for knowkedge home page in knowledge portal .but when you search in esc you will get items and knowledge articles even persons name .Please check what search sources are configured in the portal.This oob behaviour .