question Re: How to track what searches and how many searches made by user in now mobile application? in Mobile Apps & Platform forum

How to track what searches and how many searches made by user in now mobile application?

bala37 — Thu, 28 Jul 2022 09:00:10 GMT

Hello everyone,

To track the search done by users in now mobile app Is there any solution?

For Portals I had seen that there is search events to track what user had searched, Is he found results? and which search profile used. but in mobile we didn't implemented this. If we do what can be the process please let us know.

Thanks,

Bala Anil Kumar

Re: How to track what searches and how many searches made by user in now mobile application?

Paulsylo — Thu, 28 Jul 2022 13:00:36 GMT

Hi Bala,

Use the same table which you use for the portal and but filter by Application Id as ITSM mobile agent or NOW mobile as per your requirement

Table: sys_search_event.list

Application ID: ITSM Mobile Agent

Re: How to track what searches and how many searches made by user in now mobile application?

bala37 — Thu, 28 Jul 2022 13:26:14 GMT

Hello paul,

Thank you, It worked 🙂

Re: How to track what searches and how many searches made by user in now mobile application?

Paulsylo — Thu, 28 Jul 2022 13:30:37 GMT

Very Glad, Bala! Have a good day!