question Now Mobile- Catalog Items display in Mobile Apps & Platform forum

Now Mobile- Catalog Items display

Prateek kumar — Wed, 08 Jul 2020 14:20:19 GMT

Hello Experts,

I'm trying to implement Now Mobile application and wanted to only display 4-5 catalog items in the Mobile Service Catalog.

The flag on the catalog item doesn't seem to work.

Did anyone happen to implement this feature?

Thanks in advance.

Re: Now Mobile- Catalog Items display

atherakhtar — Wed, 08 Jul 2020 14:37:21 GMT

Hi,

The behavior was reported in the PRB1373511 which was closed as "Working as Expected" with the following explanation:

"Desktop only option differentiates the item visibility from Classic mobile and Desktop, where Desktop includes Now Mobile app. The Availability options that apply for Classic Mobile app are:
Classic Mobile Only
Desktop and Classic Mobile.
It's working as expected"

This behavior has been described in the following article:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0792316

Maybe raise an idea request
https://hi.service-now.com/kb_view.do?sysparm_article=KB0755878

Thanks,

Ather

Re: Now Mobile- Catalog Items display

Prateek kumar — Fri, 17 Jul 2020 16:22:08 GMT

I heard back from the HI support that we just cannot implement Catalog items of our own to appear in Now Mobile.

It is either all Catalog or none.

Re: Now Mobile- Catalog Items display

Raghav Sharma24 — Sat, 18 Jul 2020 04:13:06 GMT

This can be done, but then you need to apply filters on the data item or functions setting the query to show catalog item or catalog item category

Re: Now Mobile- Catalog Items display

Prateek kumar — Mon, 20 Jul 2020 15:41:08 GMT

Would you mind sharing how you created Data item and applet launcher to implement this?

Re: Now Mobile- Catalog Items display

Raghav Sharma24 — Sat, 25 Jul 2020 14:08:03 GMT

Below could be one of the way:

1 Create a new catalog entry in "sc_catalog" table for mobile eg."mobile service catalog". And associate the catalog items you want to show on mobile with this catalog.

2. Now go to "catalogs" under "mobile" in "application navigator". This contains all the catalogs available for mobile.

3. Mark these inactive and create a new entry for the catalog entry created in step1.

After this only catalog items associated with this catalog will be visible on mobile.

You may have to create category and associate your catalog items with some category.

Re: Now Mobile- Catalog Items display

David Ha — Thu, 13 Aug 2020 22:03:36 GMT

As Raghav pointed out, catalog items will only display if it appears in your Mobile Employee Service Portal. So your catalog items will either need to update its URL to include MESP or follow Raghav's workaround solution

/mesp?id=sc_cat_item&sys_id=9c578864ed111010fa9b395e35885545

Best,

David