question Re: Client scripts in Mobile Agent App in Mobile Apps & Platform forum

Client scripts in Mobile Agent App

naga91n — Mon, 24 Feb 2020 03:48:36 GMT

Hello everyone,

Is it possible to use client scripts in the Agent mobile app? I tried creating a client script and marked the UI Type as ALL, but this doesnt work on the Agent app.

So does client script work on Agent app? is there any other way that this can be done. For example, if i change the value of a field then a confirm box should appear, will this requirement possible in the Agent app?

Regards,

Dinesh N

Re: Client scripts in Mobile Agent App

Ankur Bawiskar — Mon, 24 Feb 2020 05:04:26 GMT

Hi Dinesh,

please go through below links:

https://community.servicenow.com/community?id=community_question&sys_id=c04a257cdb3cffc4fece0b55ca96191b

https://community.servicenow.com/community?id=community_question&sys_id=c015ccb5db7148d05129a851ca9619b1

https://community.servicenow.com/community?id=community_question&sys_id=cd906384db66bf80a39a0b55ca961918

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Re: Client scripts in Mobile Agent App

Joshwa Antony S — Mon, 24 Feb 2020 05:56:12 GMT

Hello Naga,

Native mobile apps (Agent/Now/Onboarding) doesn't support client script and UI policies. However the catalog item & knowledge article related mobile screens are rendered from mesp portal which supports client scripts.

I created a simple onload client script for Apple Ipad 3 (OOB catalog item) with alert and I have added a quick action to open the item from Agent App and I got alert successfully in Agent app.

Remaining screens of the app are completed based on applets, ui and action parameters etc.., We have mobile UI policies (Screen UI policies) to toggle the field visibility in native mobile apps, but for now the capability of this mobile ui policies are limited like you cant script anything here. Hopefully we have better control on this in future.

Please mark my answer correct/helpful.

Regards,

JAS

Re: Client scripts in Mobile Agent App

naga91n — Mon, 02 Mar 2020 11:09:02 GMT

Thank you so much Joshwa

Re: Client scripts in Mobile Agent App

Mario Preciado — Fri, 12 Mar 2021 22:32:08 GMT

Hi @Ankur Bawiskar

You have presented problems with the related variables in the action elements, I want to establish a field in element is transfer order number and in actions a text field that receives the transfer order number but when arriving at the action element it does not create the transfer order line because the action item loses value.

Excellent afternoon.

Re: Client scripts in Mobile Agent App

AishwaryaS — Wed, 30 Aug 2023 07:36:30 GMT

Hi @Joshwa Antony S , I want to create a popup for the mobile agent app. In that popup, I want to pass the input string. will it be possible in the agent app?