question Re: ServiceNow mobile applications are automatically logged out? in Mobile Apps & Platform forum

ServiceNow mobile applications are automatically logged out?

ishikawa-da — Tue, 20 Sep 2022 09:22:31 GMT

I have developed ServiceNow mobile apps of Intune version (Now Mobile - Intune/ServiceNow Agent - Intune).
I have a question about the log-out time.

ServiceNow mobile applications are automatically logged out?
If so, how long the time of that??

I would be great if you could share the ServiceNow documentation about it, too.

Any help would be greatly appreciated!!

Yousaf — Tue, 20 Sep 2022 10:18:17 GMT

Hi Daichi,

Please refer to this link and see if it helps.

Mark Correct and Helpful if it helps.

Paulsylo — Tue, 20 Sep 2022 17:28:06 GMT

Hello Daichi,

Here are a few KB documents which can give you a fair idea on the Timeout session, hope it helps

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0622335

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0639134

https://community.servicenow.com/community?id=community_question&sys_id=e17498d1dbcd8150e515c223059619ab

Regards,

Paul

ishikawa-da — Wed, 05 Oct 2022 07:18:52 GMT

Thank you for your quick replies!!

In my instance, the OAuth refresh token lifespan is the greatest, so that the log-out time equals the lifespan, isn't it?