question Re: CSM/FSM configurable workspace contextual sidebar actions in Next Experience forum

CSM/FSM configurable workspace contextual sidebar actions

OmniaM — Sat, 30 Nov 2024 14:41:44 GMT

I'm trying to know where can i find these icons as i'm searching the UX Screen collections table also this table sys_ux_app_route but i can't find them so where can i find them? this from my PDI

As you see the name of the component in the workspace is without any number as i renamed all the components in this table sys_ux_app_route by adding number to each component.

Re: CSM/FSM configurable workspace contextual sidebar actions

Satoshi Abe — Sun, 01 Dec 2024 01:36:14 GMT

@OmniaM

you can change contextual side panel display.

Display the form ribbon and form header secondary values in the Contextual side panel

https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-service-management/task/config-csm-display-header-in-sidebar.html

Re: CSM/FSM configurable workspace contextual sidebar actions

OmniaM — Sun, 01 Dec 2024 21:41:44 GMT

This works for the ribbon and record information but i'm still having an issue with the Email Template as after i created a UX App Route in the Email Template UX Screen it appears but when i click on it it doesn't do anything so can you help on this !

Re: CSM/FSM configurable workspace contextual sidebar actions

Community Alums — Mon, 02 Dec 2024 03:11:06 GMT

Hi @OmniaM ,

Please refer to the solution mentioned in this thread by using the sys_ux_page_property, : https://www.servicenow.com/community/csm-forum/response-templates-for-csm-configurable-workspace/td-p/2874989/page/2

Re: CSM/FSM configurable workspace contextual sidebar actions

OmniaM — Mon, 02 Dec 2024 12:28:30 GMT

Hi @Community Alums ,

This works for the Response Template but not for the Email Template , i see this Compose Email & Email Templates missing from CSM C... - ServiceNow Community but i'm not sure if there's any another way to configure this as it's working on my PDI but i didn't get the component from pdi.

Re: CSM/FSM configurable workspace contextual sidebar actions

Community Alums — Mon, 02 Dec 2024 13:11:48 GMT

Hi @OmniaM ,

Response template configuration is what is treated as Email Template.