question Re: How to create a custom cancel UI Action in case table in Next Experience forum

How to create a custom cancel UI Action in case table

Gopal14 — Thu, 30 Jan 2025 11:20:42 GMT

Hi Team,

How to create a custom cancel UI Action in case table for native view and workspace view

Re: How to create a custom cancel UI Action in case table

Viraj Hudlikar — Thu, 30 Jan 2025 11:24:34 GMT

@Gopal14

Check this video https://youtu.be/Fjg-f1ABQJ4?si=U_KblkDJRHSiTg1y

If still any blocker do let us know.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

Re: How to create a custom cancel UI Action in case table

Ankur Bawiskar — Thu, 30 Jan 2025 11:44:07 GMT

@Gopal14

You should be able to do this and it's simple.

you will find lot of OOB Cancel UI actions configured for native and workspace

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to create a custom cancel UI Action in case table

Gopal14 — Thu, 30 Jan 2025 11:51:39 GMT

HI @Ankur Bawiskar

I have created UI Action,

Below is my code.

condition is : current.state != 7;

current.state = 7;

current.update();

gs.addInfoMessage('The case has been successfully canceled.');

action.setRedirectURL(current);

code is working fine in native view.

I have checked Workspace form button checkbox.

cancel button is not visible in the workspace view. Do I need to make any other changes

Re: How to create a custom cancel UI Action in case table

Ankur Bawiskar — Thu, 30 Jan 2025 11:55:27 GMT

@Gopal14

these 2 checkboxes should be true so that the button component is created for workspace

If unchecked, then check both and save and then verify

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to create a custom cancel UI Action in case table

Gopal14 — Fri, 31 Jan 2025 09:48:50 GMT

Hi @Ankur Bawiskar ,

in the same script I want to check if Additional comments as mandatory, When we are cliking on cancel if additional comments needs to fill, if not then it should show error message

Re: How to create a custom cancel UI Action in case table

Ankur Bawiskar — Fri, 31 Jan 2025 10:14:03 GMT

@Gopal14

I believe I have answered your original question.

To check field is mandatory simply check if field comments is empty

if yes then show error message and make it mandatory

I hope you can do this and enhance further based on your developer skills.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to create a custom cancel UI Action in case table

Ankur Bawiskar — Sun, 02 Feb 2025 13:32:17 GMT

@Gopal14

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to create a custom cancel UI Action in case table

Gopal14 — Mon, 03 Feb 2025 05:58:07 GMT

Hi @Ankur Bawiskar ,

function cancelRecord() {

if (g_form.getValue('comments') == '') {

g_form.setMandatory('comments', true);

g_form.addErrorMessage("You must add a reason in Additional comments in order to reopen an incident");

return false;

}

gsftSubmit(null, g_form.getFormElement(), 'mandatory_comments');

}

if (typeof window == 'undefined') {

serverQualify();

}

function serverQualify() {

current.state = 7;

current.update();

action.setRedirectURL(current);

gs.addInfoMessage('The case has been successfully canceled.');

}

above is my code which is working fine in native view, However it is not working in workspace view

Re: How to create a custom cancel UI Action in case table

Ankur Bawiskar — Mon, 03 Feb 2025 06:01:03 GMT

@Gopal14

you need to write script in workspace client script.

if (g_form.getValue('comments') == '') {
g_form.setMandatory('comments', true);
g_form.addErrorMessage("You must add a reason in Additional comments in order to reopen an incident");
return false;
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to create a custom cancel UI Action in case table

Gopal14 — Mon, 03 Feb 2025 06:14:10 GMT

@Ankur Bawiskar ,

I have added same code in workspace action, however in workspace after clicking on cancel, it is setting additional comments as mandatory, but nothing is happing in the form, means state is not changing to cancel

Re: How to create a custom cancel UI Action in case table

Ankur Bawiskar — Mon, 03 Feb 2025 06:48:18 GMT

@Gopal14

comments is mandatory so it wont' submit

update as this so that if comments are present it submits the form

after line 6 add this

g_form.setValue('state', '7');
    g_form.save();

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to create a custom cancel UI Action in case table

Gopal14 — Mon, 03 Feb 2025 08:55:32 GMT

@Ankur Bawiskar ,

I am adding comments and submitting the cancel button, however comments are updating, but state is not changing.

After clicking cancel button, state is not changing

Re: How to create a custom cancel UI Action in case table

Ankur Bawiskar — Mon, 03 Feb 2025 09:29:36 GMT

@Gopal14

any business rule is restricting the state change?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to create a custom cancel UI Action in case table

Gopal14 — Mon, 03 Feb 2025 09:39:19 GMT

@Ankur Bawiskar ,

No, doing this in my pdi. Same code is working fine in native view

Re: How to create a custom cancel UI Action in case table

Ankur Bawiskar — Mon, 03 Feb 2025 09:58:54 GMT

@Gopal14

share your PDI details and create admin account for me.

once the task is done, you can disable the admin account

Re: How to create a custom cancel UI Action in case table

Gopal14 — Mon, 03 Feb 2025 10:13:56 GMT

@Ankur Bawiskar

URl: https://dev265475.service-now.com/

Userid: admin_2

pwd: yGD?2k:NUHR:]4Hs

admin access provided

Re: How to create a custom cancel UI Action in case table

Ankur Bawiskar — Mon, 03 Feb 2025 10:33:07 GMT

@Gopal14

The field state was not present in workspace view, I added and tested and it's working fine now

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to create a custom cancel UI Action in case table

Gopal14 — Tue, 04 Feb 2025 04:37:24 GMT

@Ankur Bawiskar ,

Do we have any way if we have not added state field on the form in workspace view.

Re: How to create a custom cancel UI Action in case table

Ankur Bawiskar — Tue, 04 Feb 2025 05:15:09 GMT

@Gopal14

then use GlideAjax and update the field from backend.

Also please disable that admin account which you shared yesterday.

If my response helped please mark it correct and close the thread so that it benefits future readers.