question Re: HOW TO CONFIGURE LIST MENUS IN SERVICENOW CONFIGURABLE WORKSPACE in Next Experience forum

HOW TO CONFIGURE LIST MENUS IN SERVICENOW CONFIGURABLE WORKSPACE

Bhuvana Komati — Mon, 29 May 2023 17:19:16 GMT

In one of my recent projects, I worked on a scoped application where I need to configure list menus for Service Operations Workspace. To my surprise, OOB the visibility of the list was exclusive to administrators within the Service Operations workspace. Users with no other roles including the “itil” has visibility.

To make the lists visible to everyone, several steps need to be configured.

Please find the detailed steps below:

(In this example Facilities management request a list menu)

Step 1: Initially, establish or define modules within this table – sys_ux_list

Step 2: Utilize this table to categorize the list - sys_ux_list_category

Step 3: Configure right audience(roles) using Audience form - sys_ux_applicability

Use the Roles list collector to add roles for which this list menu should be visible.

Step 4: Map the audience to the lists - sys_ux_applicability_m2m_list

This is how the end result looks like :

Hope you find this Helpful! If yes, please mark it as helpful.

Happy Coding.....

Re: HOW TO CONFIGURE LIST MENUS IN SERVICENOW CONFIGURABLE WORKSPACE

Mallidi Suma — Mon, 29 May 2023 17:46:59 GMT

Very helpful. Thanks for sharing!!

Re: HOW TO CONFIGURE LIST MENUS IN SERVICENOW CONFIGURABLE WORKSPACE

Vedhavrath_Kond — Mon, 29 May 2023 17:49:14 GMT

Thanks for sharing, we are looking for the same. Will be really helpful

Re: HOW TO CONFIGURE LIST MENUS IN SERVICENOW CONFIGURABLE WORKSPACE

Najmuddin Mohd — Tue, 30 May 2023 04:43:20 GMT

Thanks! Our requirement is also similar to this configuration.

Re: HOW TO CONFIGURE LIST MENUS IN SERVICENOW CONFIGURABLE WORKSPACE

saichary — Tue, 30 May 2023 06:16:00 GMT

Thanks for Sharing!

Re: HOW TO CONFIGURE LIST MENUS IN SERVICENOW CONFIGURABLE WORKSPACE

Rekha N — Wed, 13 Sep 2023 08:30:28 GMT

Helpful Bhuvana.Thanks for the information 👍

Re: HOW TO CONFIGURE LIST MENUS IN SERVICENOW CONFIGURABLE WORKSPACE

Sara3 — Fri, 15 Mar 2024 19:50:43 GMT

Hi. Do you know of a way that we can restrict a category to a role or group?

Re: HOW TO CONFIGURE LIST MENUS IN SERVICENOW CONFIGURABLE WORKSPACE

patil uv — Tue, 10 Sep 2024 12:40:24 GMT

hi Bhuvana,

is there any way to segrate this list menu based on group(not role). i.e one group should able to see incident nd case,another groupd should able to see interaction,request and task

Re: HOW TO CONFIGURE LIST MENUS IN SERVICENOW CONFIGURABLE WORKSPACE

PrabhakarS62314 — Wed, 28 Jan 2026 18:33:52 GMT

This is nice, But my use-case is little extension of this. Here you're giving list menu access on the basic of static roles, But what if we want to give the access based on some server side data.
In this case we need to write server-side logic, But I didn't find any place where we can write server side logic on UI builder.
You can find possible solutions, But none of them are working.

Help me if you encountered same situation.