question Hide the Knowledge Center menu item in Next Experience forum

Hide the Knowledge Center menu item

SSantacroce — Wed, 15 Apr 2026 14:05:30 GMT

Hello everyone,
I need to allow access to the knowledge center module only to users with a certain role, so I changed the roles on the module record and was able to control the access.
The problem is I've found another menu item (that isn't a module) that leads to the Knowledge center and seems to appear no matter what I do. (the highlighted text in the picture)

This is troubling because it seems that all the users that have can contribute access to a knowledge base see this menu item, and I need to control the access to it.
Anyone have any tips?

Re: Hide the Knowledge Center menu item

Dr Atul G- LNG — Wed, 15 Apr 2026 14:53:52 GMT

Hi @SSantacroce

Re: Hide the Knowledge Center menu item

SSantacroce — Wed, 15 Apr 2026 14:59:13 GMT

HI @Dr Atul G- LNG , thanks for the tip, but I'm not trying to control the access to that module - it's to the one under the one in your screenshot (see the knowledge center menu item with no application menu) and it has no pencil icon

Re: Hide the Knowledge Center menu item

Dr Atul G- LNG — Wed, 15 Apr 2026 15:56:36 GMT

Hi @SSantacroce

I think we can't hide this as it is OOTB and it is by design to promote the knowledge center. better log a now support case.

Re: Hide the Knowledge Center menu item

Tanushree Maiti — Wed, 15 Apr 2026 17:02:05 GMT

Hi @SSantacroce

If you are looking for this, then deactivate this record.

Go to https://<instance name>.service-now.com/sys_ux_page_registry.do?sys_id=8317ecbf9f6b5210ecf142a4ba0a1c72

Ref KB: KB2678398 Knowledge Center appears in Unified Navigation even when sn_km_center.glide.knowman.enable is disabled

Re: Hide the Knowledge Center menu item

SSantacroce — Thu, 16 Apr 2026 07:10:34 GMT

Hi @Tanushree Maiti ,
Deactivating the record does work, but unfortunately it deactivates the entire knowledge center, making the other module useless.
Is there no way to hide that menu item while keeping knowledge center active?