question Re: Now Assist Panel is showing a blank in Now Assist forum

Now Assist Panel is showing a blank

Meera1 — Sat, 14 Jun 2025 04:20:48 GMT

Hello All - Recently we have upgraded our instance and we see now Assist panel is blank and not displaying any text or skills. any help is highly appreciated

Regards,

Jhansi M

Re: Now Assist Panel is showing a blank

Paulsylo — Sat, 14 Jun 2025 12:24:31 GMT

Hi @Meera1 ,

If you have upgraded the instance, may be you need to upgrade the plugins, Upgrade your plugin for NowAssists

Re: Now Assist Panel is showing a blank

anubhavkapoor76 — Mon, 16 Jun 2025 14:09:04 GMT

@Meera1 - As @Paulsylo said, it is likely that the plugin Generative AI controller needs an update (along with the platform upgrade).

If it dosen't resolve the issue, then it might be a configuration miss, would you be able to paste a a screenshot for the Now Assist panel ?

Re: Now Assist Panel is showing a blank

Satishkumar B — Tue, 17 Jun 2025 10:54:53 GMT

@Meera1 I am also facing the same issue. please let me know if your issue is fixed

Re: Now Assist Panel is showing a blank

Dr Atul G- LNG — Tue, 17 Jun 2025 11:03:57 GMT

Hi @Satishkumar B

did you try to repair the generative plugin?

Re: Now Assist Panel is showing a blank

anubhavkapoor76 — Tue, 17 Jun 2025 13:40:33 GMT

@Satishkumar B - Follow the below steps to see if it works

In the filter navigator, go to Conversational Interfaces -> Assistances
In the row for "Now Assist in Virtual Agent (default)" click on the 3 vertical dots and select "Turn on/off"

Re: Now Assist Panel is showing a blank

Satishkumar B — Tue, 17 Jun 2025 16:59:28 GMT

@Dr Atul G- LNG no luck Atul

Re: Now Assist Panel is showing a blank

Satishkumar B — Tue, 17 Jun 2025 17:02:43 GMT

@anubhavkapoor76 no luck

Re: Now Assist Panel is showing a blank

Dr Atul G- LNG — Tue, 17 Jun 2025 18:20:25 GMT

Hi @Satishkumar B

Did you update or repair all the Now Assist plugins? If yes, and the issue still persists, please log a ServiceNow support case.

Re: Now Assist Panel is showing a blank

Paulsylo — Tue, 17 Jun 2025 19:57:34 GMT

HI @Satishkumar B @Meera1 - Go ahead and repair this, Glide conversation Generative AI plugin. it will fix your issues

Re: Now Assist Panel is showing a blank

Satishkumar B — Wed, 18 Jun 2025 07:28:59 GMT

@Paulsylo Great mate. this worked. Highly appreciate.

Re: Now Assist Panel is showing a blank

Paulsylo — Wed, 18 Jun 2025 07:31:42 GMT

Hi @Satishkumar B - Glad it worked , can you please accept the solution

Re: Now Assist Panel is showing a blank

Meera1 — Wed, 18 Jun 2025 20:02:09 GMT

Hi @Paulsylo @it worked for me ! Thanks !

Re: Now Assist Panel is showing a blank

abdullahkhan852 — Fri, 31 Oct 2025 10:03:28 GMT

Where to find this plugin , as im not getting it in plugins store in cleints dev environment. Do we need to purchase it ?