Issue: AI Agent Use Case – Scope Does Not Have Read Access to ‘sn_hr_core_case_total_reward’ Table

deepaktomar — Tue, 25 Mar 2025 14:22:31 GMT

Hi All,

I am practicing an AI Agent use case related to HR. I have installed the necessary plugins, and I have access to the table 'sn_hr_core_case_total_reward' in application scope.

I have created a new application and configured an AI Agent use case, where a sub flow needs to read and write data from this table. However, when I test the use case, I encounter the following error:

"Scope does not have read access to the table 'sn_hr_core_case_total_reward'."

Interestingly, this table appears under Cross-Scope Privileges in my application.

Troubleshooting Done:

Verified that the required HR plugins are installed.
Checked table access under Cross-Scope Privileges.
Ensured my application scope is correctly configured.

How can I resolve this issue and allow my AI Agent sub flow to read/write data from 'sn_hr_core_case_total_reward' table? Do I need to modify any permissions or adjust Cross-Scope Privileges further?

Any guidance would be highly appreciated.

Thanks
Deepak Tomar

Re: Issue: AI Agent Use Case – Scope Does Not Have Read Access to ‘sn_hr_core_case_total_reward’ Tab

warren_chan — Sat, 29 Mar 2025 06:32:31 GMT

What did you select as your Source scope in the cross-scope privileges? There are a number of application scopes associated to Agentic AI, you may need to try more than one.

question Issue: AI Agent Use Case – Scope Does Not Have Read Access to ‘sn_hr_core_case_total_reward’ Table in Now Assist forum

Issue: AI Agent Use Case – Scope Does Not Have Read Access to ‘sn_hr_core_case_total_reward’ Table

Re: Issue: AI Agent Use Case – Scope Does Not Have Read Access to ‘sn_hr_core_case_total_reward’ Tab