https://www.servicenow.com/community/servicenow-ai-platform-forum/keywords-filter-in-itsm-module/m-p/1156696#M113085 <P>Hi All,</P> <P>Can anyone suggest me how to use this Keyword filter. The intention is to filter out an inbound email converted ticket from all incidents. how effective it is to use and how accurate it will be? condition is like Keyword = "XYZ@abc.com" and assignment gorup is "Servicedesk"?</P> Thu, 07 May 2020 17:29:04 GMT Paulsylo 2020-05-07T17:29:04Z https://www.servicenow.com/community/servicenow-ai-platform-forum/keywords-filter-in-itsm-module/m-p/1156696#M113085 <P>Hi All,</P> <P>Can anyone suggest me how to use this Keyword filter. The intention is to filter out an inbound email converted ticket from all incidents. how effective it is to use and how accurate it will be? condition is like Keyword = "XYZ@abc.com" and assignment gorup is "Servicedesk"?</P> Thu, 07 May 2020 17:29:04 GMT https://www.servicenow.com/community/servicenow-ai-platform-forum/keywords-filter-in-itsm-module/m-p/1156696#M113085 Paulsylo 2020-05-07T17:29:04Z https://www.servicenow.com/community/servicenow-ai-platform-forum/keywords-filter-in-itsm-module/m-p/1156697#M113086 <P>Hi Paulsylo</P> <P class="ng-scope">"Keywords" search is actually a text search, what about trying using the operator directly on one filter only?</P> <P>Please refer below link</P> <P><A href="https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/search-administration/concept/c_BooleanOperators.html" rel="nofollow">https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/search-administration/concept/c_BooleanOperators.html</A></P> <P>&nbsp;</P> Thu, 07 May 2020 17:38:35 GMT https://www.servicenow.com/community/servicenow-ai-platform-forum/keywords-filter-in-itsm-module/m-p/1156697#M113086 Gaurav Shirsat 2020-05-07T17:38:35Z