question What is "Installation Exits" ? in ServiceNow AI Platform forum

What is "Installation Exits" ?

wakespirit — Thu, 08 Nov 2018 13:24:48 GMT

Dear all,

I do not know if I am in the right place but... I am practicing service now as I am new to it and learning.

In one document I have seen talking about "Application Exits" , what is that exactly, what does it represent,

Did not catch at all and do not see where it is affecting

thanks for help

regards

Re: What is "Installation Exits" ?

Mark Stanger — Thu, 08 Nov 2018 13:41:57 GMT

I'm sure you've looked at the doc link for general terms and definitions, but here's the link just in case...

https://docs.servicenow.com/bundle/london-platform-administration/page/script/server-scripting/reference/r_InstallationExits.html

In practical terms, installation exits are used for user authentication into the system (local and SSO like SAML, etc.). They can be customized, but generally don't have to be adjusted much. Here's an example of some adjustments you could make to local login behavior using installation exits.

https://www.servicenowguru.com/system-definition/custom-login-validation-installation-exits/

Please mark this response as correct if I've answered your question. Thanks!

Re: What is "Installation Exits" ?

wakespirit — Thu, 08 Nov 2018 13:52:04 GMT

Yes I have seen this document but get no idea on when it shouold be use in practice and how....

thnaks

Re: What is "Installation Exits" ?

Hitoshi Ozawa — Sun, 16 Aug 2020 05:25:41 GMT

Old thread but replying for anyone who may find it.

Installation exits are used to add customized action in events such as login, logout, password change, etc as listed in the ServiceNow document.

Actual use may be to change the session time as in the sample code.

Another use case is to redirect a user to a different site when the user logs out from ServiceNow.