question Highlight VIP User on "SCTASK" for 'Requested ' and 'Requested For ' fields in ServiceNow AI Platform forum

Highlight VIP User on "SCTASK" for 'Requested ' and 'Requested For ' fields

midilesh nallur — Sat, 02 Apr 2022 08:33:08 GMT

How do I Highlight VIP Users on "SCTASK" for 'Requested ' and 'Requested For ' fields.

Re: Highlight VIP User on "SCTASK" for 'Requested ' and 'Requested For ' fields

Maik Skoddow — Sat, 02 Apr 2022 08:42:10 GMT

Hi @midilesh nalluri

have a look on the field style definition of the "Caller" field on incident table and adopt it accordinglc to your needs:

/nav_to.do?uri=%2Fsys_ui_style.do%3Fsys_id%3D9ab364de4a362304002c5f90e1814462%26sysparm_record_target%3Dsys_ui_style%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3Dname%253Dincident%255EORnameINincident%252Ctask%255Eelement%253Dcaller_id%255EORDERBYname

Kind regards

Maik

Re: Highlight VIP User on "SCTASK" for 'Requested ' and 'Requested For ' fields

midilesh nallur — Sat, 02 Apr 2022 08:49:15 GMT

Hi Maik,

I am trying to Build an "ONLOAD" client script on sc_task table to highlight "Requested" and "Requested For " Fields on Form level which I have achieved on req_item Form I need the same on sctask Form

Re: Highlight VIP User on "SCTASK" for 'Requested ' and 'Requested For ' fields

Cris P — Sat, 02 Apr 2022 09:01:41 GMT

Good morning,

As previously mentioned, copy the UI Style from the Incident one, this will put the VIP icon on the list view.

To put the VIP icon on the form view too, insert and stay this client script 'Highlight VIP Caller', just change the name, the table, field name and the same in the script itself.

This will then display the VIP Icon on both form and list views.

Re: Highlight VIP User on "SCTASK" for 'Requested ' and 'Requested For ' fields

Aneela Sravani — Wed, 26 Apr 2023 09:03:29 GMT

Can you please share the onload client script it's quite urgent and important.

Thanks in Adavance

Re: Highlight VIP User on "SCTASK" for 'Requested ' and 'Requested For ' fields

Midilesh — Fri, 23 Feb 2024 06:50:18 GMT

Hi Team,

I was able to achieve this using below onLoad client script :

FYI

function onLoad() {

//Type appropriate comment here, and begin script below

g_form.setReadOnly('request_item.u_requestor_item',true);

var requestorLabel = $('label.sc_task.request_item.u_requestor_item');

var requestorField = $('sys_display.sc_task.request_item.u_requestor_item');

if (!requestorLabel || !requestorField)

return;

// if (!newValue) {

// callerLabel.setStyle({backgroundImage: ""});

// callerField.setStyle({color: ""});

// return;

// }

g_form.getReference('request_item.u_requestor_item', vipRequestorCallback);

//alert(request_item.u_requestor_item);

}

function vipRequestorCallback(requestor) {

var requestorLabel = $('label.sc_task.request_item.u_requestor_item').down('label');

var requestorField = $('sys_display.sc_task.request_item.u_requestor_item');

//alert(requestorLabel);

if (!requestorLabel || !requestorField)

return;

//alert('Test');

//check for VIP status

if (requestor.vip == 'true') {

var bgPosition = "95% 55%";

if (document.documentElement.getAttribute('data-doctype') == 'true')

bgPosition = "5% 45%";

requestorLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });

requestorField.setStyle({color: "white"});

$('sys_display.'+ g_form.getControl('request_item.u_requestor_item').id).style.backgroundColor = 'red';

} else {

requestorLabel.setStyle({backgroundImage: ""});

requestorField.setStyle({color: ""});

}