question Can I embed a KB widget into a website? in ServiceNow AI Platform forum

Can I embed a KB widget into a website?

l_eardley — Tue, 14 Nov 2017 12:44:07 GMT

Hi All

I'm new to using Servicenow and would like to understand if its possible to embed the widgets into different applications.

For example, I'd like my users on an application to be able to click on a 'help widget' and search for the appropriate knowledge articles that I have stored within SN.

Can see lots of documentation about embedding widgets into different modules of SN, but not within different applications.....does this feature exist? If so, can anyone point me to the right docs.

Thanks

Lauren

Re: Can I embed a KB widget into a website?

Domenic Horner — Tue, 21 Nov 2017 05:03:50 GMT

Hi,

Unfortunately Service Portal widgets cannot be used outside the context of the Service Portal.

To achieve what you are asking, you might need to create a custom module within your external application, and use the ServiceNow REST API's in order to query the data from within your instance.

Re: Can I embed a KB widget into a website?

Clayton3 — Sun, 12 Jul 2020 17:20:01 GMT

I'm looking for the same type of solution.

We use O365 heavily, and it would be a benefit for users to search the SN KB database directly from within O365/Our Intranet/Sharepoint, etc.

Re: Can I embed a KB widget into a website?

Saurabh singh4 — Sun, 12 Jul 2020 19:21:23 GMT

You can try this

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/build/service-portal/concept/c_NestedWidgets.html

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/build/service-portal/concept/kb-article-page-widget.html

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