question Re: Hide new button from the Service Portal in ServiceNow AI Platform forum

Hide new button from the Service Portal

salu — Wed, 02 Nov 2016 04:58:13 GMT

Hello Experts,

I want to hide the new button from simple list widget.While clicking in the view all from the widgets it will open up the list and there I need to hide the new button.

Thanks

Saranya

Re: Hide new button from the Service Portal

Rajesh Mushke — Wed, 02 Nov 2016 18:32:40 GMT

Hi salu ,

Its the same settings on the list layout for this table, Check the Omit New button and save.

Follow this link Configure list controls

Re: Hide new button from the Service Portal

salu — Tue, 08 Nov 2016 06:09:25 GMT

Hello Rajesh,

It's not working in the portal.I am not able to configure the lay out here.

Re: Hide new button from the Service Portal

jesseadams — Fri, 24 Mar 2017 12:38:55 GMT

Hi Saranya,

This is an old post so I hope you've found your answer by now.

In case you haven't or somebody else comes across this question it is answered here:

Removing the New button from Service Portal List page

Basically, list control is not available in service portal. The way to do this in the portal is to use the widget instance options to hide the new button.

To do that, add the following to the addition options (JSON format) in the widget instance:

{

"show_new" : {

"displayValue" : false,

"value" : false

}

Re: Hide new button from the Service Portal

salu — Tue, 28 Mar 2017 04:32:06 GMT

Thank you

I ready figure it out

Re: Hide new button from the Service Portal

mohan91 — Thu, 18 May 2017 04:52:40 GMT

Hi,

That code is not working for me, I have used it in my closed incident widget instance and appended the code like below in Additional options,JSON format but still "NEW" button is visible in the closed incident list view.

{

"always_show": {

"value": "true",

"displayValue": "true"

"panel_body_height": {

"value": "",

"displayValue": ""

"image_field": {

"value": "",

"displayValue": ""

"secondary_fields": {

"value": "number,sys_updated_on",

"displayValue": "number,sys_updated_on"

"rounded_images": {

"value": "",

"displayValue": ""

"list_page": {

"value": "",

"displayValue": ""

"hide_footer": {

"value": "",

"displayValue": ""

"view": {

"value": "",

"displayValue": ""

"show_new" : {

"value" : false ,

"displayValue" : false

}

Re: Hide new button from the Service Portal

salu — Thu, 18 May 2017 05:35:15 GMT

Hello Mohan,

Please refer this.

I have provided the what the code I used there.

Omit new button and filter in list layout of Service Portal

Re: Hide new button from the Service Portal

xiaix — Fri, 11 Oct 2019 11:53:26 GMT

This:

Then this:

Was awesome. (Madrid patch 7).

Thank you for this simple solution!

Re: Hide new button from the Service Portal

yandp — Sun, 07 Nov 2021 10:04:22 GMT

Hello @xiaix , thank you so much for this sharing.

It is simple to do, especially for someone new in ServiceNow.

It really help me 🙂

Thank you.