question Recipients list sepeated by comma. Should be semicolon. in ServiceNow AI Platform forum

Recipients list sepeated by comma. Should be semicolon.

wassini — Thu, 19 Jan 2017 09:00:19 GMT

We have a module that uses a list of recipients to send mail, but when the system is sending this, it seperates it by comma. As standard our Exchange Server does not accept comma as mail seperator - only semicolon.

Where do I change this in the system?

This is from the mail log:

Re: Recipients list sepeated by comma. Should be semicolon.

anurag92 — Thu, 19 Jan 2017 09:14:15 GMT

You might need to change the logic of the recipients. Suppose, you are sending an email a list of recipients/users on update of an incident. So rather than defining the recipients directly in notification, call a BR on update, call an event from that BR, define a string and add recipient emails:

var x= email1+';'+email2+';'+email3;

x=String(x);

Send x as parameter in the called event.

Re: Recipients list sepeated by comma. Should be semicolon.

wassini — Thu, 19 Jan 2017 09:23:37 GMT

So the system cannot be setup to behave properly?

My Exchange supporter says that Exchange have behaved this way since 2005

Re: Recipients list sepeated by comma. Should be semicolon.

anurag92 — Thu, 19 Jan 2017 09:46:34 GMT

I am pretty sure there is a catch here. Even tough the recipients are comma separated, Exchange Server converts these commas into semi-colons. You can check if there is a rule written on exchange end that is not doing this conversion, or you can contact ServiceNow HI Support (if coding is not an option).

Re: Recipients list sepeated by comma. Should be semicolon.

wassini — Fri, 10 Feb 2017 12:14:41 GMT

It seems that my basic problem is not comma/semicolon, but that ServiceNow is set to use "SMTP Relay" instead of real SMTP. This apparently prevents our Exchange server to accept mails for groups. The problem is if I change the SMTP connection from "relay" to "login", our Exchange server accepts mail groups - but not individual mails! (????????????????)

I'm working on this now!