question How to access the display value for a catalog variable in flow designer (Create catalog task) in ServiceNow AI Platform forum

How to access the display value for a catalog variable in flow designer (Create catalog task)

donnadavis — Tue, 03 Nov 2020 17:00:50 GMT

I would like to add variables to the Description field of "Create Catalog Task" in Flow Designer. I know the variables are available and can be selected using the Catalog Variables selection box. But for readability purposes, I would like this information in the Description field of the catalog task. Some of the fields display correctly while other are showing the sysid. Is it possible to get the display values in the Description field?

This is the description field in flow designer

This is the description field in the catalog task

Thanks for your help.

Re: How to access the display value for a catalog variable in flow designer (Create catalog task)

Ankur Bawiskar — Tue, 03 Nov 2020 17:11:00 GMT

Hi,

you will have to use script for this using the f(x) for the short description

something like this

var values = '';

var sysId = fd_data.trigger.current.sys_id;

var gr = new GlideRecord('sc_req_item');

gr.addQuery('sys_id', sysId);

gr.query();

if(gr.next()){

var variables = gr.variables.getElements();
    for (var i=0;i<variables.length;i++) {
        var question = variables[i].getQuestion();
        values = values + question.getLabel() + ":" + question.getDisplayValue() + '\n';
    }

return values;

}

Regards
Ankur

Re: How to access the display value for a catalog variable in flow designer (Create catalog task)

donnadavis — Tue, 03 Nov 2020 17:16:33 GMT

This is for the Description field, not Short Description. Is the principle still the same? I am not sure how to include all the fields I want. Thanks.

Re: How to access the display value for a catalog variable in flow designer (Create catalog task)

Ankur Bawiskar — Wed, 04 Nov 2020 05:38:24 GMT

@donnadavis

the concept still remains the same

just select the description field instead of short description

Regards
Ankur

Re: How to access the display value for a catalog variable in flow designer (Create catalog task)

Pradeep Sharma — Wed, 04 Nov 2020 05:41:24 GMT

@donnadavis - To add, you can apply inline script for any field. Details below

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/flow-designer/concept/inline-scripts.html

Re: How to access the display value for a catalog variable in flow designer (Create catalog task)

Ankur Bawiskar — Thu, 05 Nov 2020 14:05:24 GMT

@donnadavis

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

Re: How to access the display value for a catalog variable in flow designer (Create catalog task)

donnadavis — Thu, 05 Nov 2020 14:13:31 GMT

I am still trying to get the variables to work. something I am doing is wrong because the variables keep coming up as undefined.

Re: How to access the display value for a catalog variable in flow designer (Create catalog task)

Ankur Bawiskar — Thu, 05 Nov 2020 14:19:11 GMT

Hi,

please share your script

Regards
Ankur

Re: How to access the display value for a catalog variable in flow designer (Create catalog task)

donnadavis — Thu, 05 Nov 2020 14:28:47 GMT

I changed it a lot trying to get it to work, but I think this is what I started with

var desc1 = "Name: "fd_data.trigger.current.ci_user_first_name+"\n";

desc1 += "Last Name: "fd_data.trigger.current.ci_user_last_name+"\n";

return desc1;

Re: How to access the display value for a catalog variable in flow designer (Create catalog task)

Ankur Bawiskar — Thu, 05 Nov 2020 15:22:33 GMT

@donnadavis

it should be this

I assume you must be already having Get Catalog Variables Action before this

var desc1 = "Name: " + fd_data.trigger.request_item.variables.ci_user_first_name.getDisplayValue() + "\n";

desc1 += "Last Name: " + fd_data.trigger.request_item.variables.current.ci_user_last_name.getDisplayValue() + "\n";

return desc1;

Regards
Ankur

Re: How to access the display value for a catalog variable in flow designer (Create catalog task)

donnadavis — Thu, 05 Nov 2020 15:46:29 GMT

That worked. Thanks

Re: How to access the display value for a catalog variable in flow designer (Create catalog task)

manish123 — Thu, 27 May 2021 23:12:54 GMT

Hi Ankur,

I have a query regarding flow designer, My requirement is to set the variable value in RITM for the specific Catalog Item.

I created the trigger as Service Catalog, Action Get Catalog Variable from HR Job Profile (Catalog Item). And selected all the variables there too. But got stuck in the step to set the variable's value.

Suppose, I have a checkbox variable i.e. "ABC" and like to set "True".

I tried with Run Script but still no luck.
var nameOfABCVariable = fd_data._1__get_catalog_variables.abc.getName();

gs.log("abc name: " + nameOfABCVariable);

In log, it's printing as undefined.

However, if I used like this then it returns as true even it is not defined by the user in the RITM record.
var nameOfABCVariable = fd_data._1__get_catalog_variables.abc;

gs.log("abc name: " + nameOfABCVariable);

Therefore, could you please guide or help in setting this up or is there any example available then kindly share.

Quick help must be appreciated.

Helpful (0)

Re: How to access the display value for a catalog variable in flow designer (Create catalog task)

manish123 — Thu, 27 May 2021 23:13:24 GMT

Hi Pradeep,

I have a query, My requirement is to set the variable value in RITM for the specific Catalog Item.

I created the trigger as Service Catalog, Action Get Catalog Variable from HR Job Profile (Catalog Item). And selected all the variables there too. But got stuck in the step to set the variable's value.

Suppose, I have a checkbox variable i.e. "ABC" and like to set "True".

I tried with Run Script but still no luck.
var nameOfABCVariable = fd_data._1__get_catalog_variables.abc.getName();

gs.log("abc name: " + nameOfABCVariable);

In log, it's printing as undefined.

However, if I used like this then it returns as true even it is not defined by the user in the RITM record.
var nameOfABCVariable = fd_data._1__get_catalog_variables.abc;

gs.log("abc name: " + nameOfABCVariable);

Therefore, could you please guide or help in setting this up or is there any example available then kindly share.

Quick help must be appreciated.

Helpful (0)