question Re: Same catalog items in order guide in ServiceNow AI Platform forum

Same catalog items in order guide

rexter — Fri, 05 Sep 2014 11:29:16 GMT

Hi,

It seems system does not allow us to trigger more than once the same catalog item on order guide at the top. We have more chekboxes for software and want to trigger at the top tab more Software catalog.

We set the rule base, the conditions, but always only one software item displays at the top after choose options.

Do you know why? How we can add the same catalog more than one?

thank you!

Re: Same catalog items in order guide

Sanjeev Kumar1 — Fri, 05 Sep 2014 12:37:09 GMT

Hi,

I think you must use Rule base ( http://wiki.servicenow.com/index.php?title=Service_Catalog_Order_Guides#Creating_Rules ) for more then one item.

Also define no. of item if you need same item more then one it's good.

also see following.

Re: Service Catalog - Request Multiple Items

If you have any problem let me know.

Thanks,

Sanjeev Kumar

Re: Same catalog items in order guide

rexter — Fri, 05 Sep 2014 12:56:18 GMT

hello, thanks for the answer!

I use rule base for sure. We have checkboxes on the guide form, triggers catalog items with Rule Base. No problem at all until I want to have the same catalog item triggered at the top tab. Attached a screenshot about the Rules. The 1st and the 4th works good. But nothing happened when the 2nd and 3rd is true. It states me that we are not allowed to trigger same catalog items within an order guide, all catalog must be unique.

Our goal is simple, as many Software checkboxes selected we need the same amount of Software M catalog item at the top tab bar to order.
Played a bit with show quantity option but did not help.

Many thanks!

Re: Same catalog items in order guide

danielbilling — Fri, 26 Sep 2014 10:00:14 GMT

Hi,

We are struggling with the same issue.

in our case it's related to ordering several servers at the same time and the need to set specific configuration on each server.

Was trying to use the rule base and reference the same item multiple times, but that doesn't work... only 1 item is displayed.

//Daniel

Re: Same catalog items in order guide

nari5 — Thu, 16 Oct 2014 17:05:13 GMT

Hi,

Did you solve this? I am looking for the solution as well.

Re: Same catalog items in order guide

rexter — Fri, 17 Oct 2014 08:15:42 GMT

nope, unfortunately:(

Re: Same catalog items in order guide

Arlen — Fri, 23 Jan 2015 15:13:38 GMT

Hi all,

This question came up in one of my classes recently so I figured it would be best to post my response here as well.

Basically this appears to be a limitation with our current design as each tab in an Order Guide represents a catalogue item and therefore each tab's ID is the sys_id of the item it displays. It is therefore not possible to have the same item displayed on more than one tab. I spoke to the development team and they informed me that we do not have any plans to enhance the design to include multiples of the same catalogue item. The best I can suggest is to log an enhancement request.

Laszlo Bolya please mark your question answered if you feel my response has answered your question.

Thanks,

Re: Same catalog items in order guide

randrews — Fri, 23 Jan 2015 20:07:51 GMT

you can't put the same item in multiple times.. what we have done in a case where this is required is to negotiate a maximum number of times it can be available <generally five or ten> then create that number of items... software request1, software request2 etc...

so if they need five software items you would call software request 1-5... if they only need one.. you would only call software request 1 in the rules.

Re: Same catalog items in order guide

thomaskvistjaco — Fri, 26 Jun 2015 13:23:06 GMT

Would have thought ordering one PC and two monitors would be a fairly standard use case for Order Guide.

Seems I am wrong.

Is there any way to set the quantity of an item based on a variable?

Re: Same catalog items in order guide

randrews — Fri, 26 Jun 2015 13:52:17 GMT

one other option is to uncheck no cart on the monitor and train your workers to on checkout click the edit button by the monitor in the cart.. and set a quantity there...

Re: Same catalog items in order guide

Arlen — Fri, 26 Jun 2015 14:15:46 GMT

@Thomas and @Doug

Displaying quantity within an order guide is possible in Fuji and may even be possible in Eureka although I haven't tested the latter.

On the relevant rule within your order guide, simply uncheck the 'Use cart layout' and tick the 'Show quantity'

Re: Same catalog items in order guide

siva_ — Sun, 04 Aug 2019 04:47:25 GMT

Hello ,

i have a requirement where i need to access the catalog item id from the order guide tab, as you said that the id of the tab in the order guide corresponds to sys id of the catalog item, could you please let me know the approach where it works in both the platform and service portal where i am looking to filter down the lookup select box options on a multi row variable set based on the catalog item tab the user is filling driven by a data table .

Thanks,

Siva

Re: Same catalog items in order guide

Mary Beth Hutch — Wed, 02 Jun 2021 11:37:15 GMT

Did anyone commenting on this thread come up with a creative workaround to solving this need?