question Add item to service portal user dropdown menu ("Profile" / "Logout" ...) in ServiceNow AI Platform forum

Add item to service portal user dropdown menu ("Profile" / "Logout" ...)

Vespertinus — Mon, 10 Apr 2017 11:49:29 GMT

Hello SNow community,

i found this to add menu items in normal portals user dropdown menu:

but this does not work for Service Portal. Any suggestions / ideas to get this also working in Service Portal?

Thanks and bes regards

Vesp

Abhishek Raj3 — Mon, 10 Apr 2017 12:02:01 GMT

Hi Vespertinus,

In service portal it is defined under theme.

open the theme called stock.There you can see stock header.

open the stock header and click on clone widget.

After clonning only you can edit it.

this the clone widget.

as highlighted you can add your new dropdown there.And you have to select your header as copy of stock header or whatever name you have given.

you can see in above screen shot new dropdown is added.

Thanks,

Abhishek

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anurag92 — Mon, 10 Apr 2017 12:05:55 GMT

You might need to replicate 'Stock Header' Widget and add options as required:

Vespertinus — Mon, 10 Apr 2017 15:49:35 GMT

Hello Abhishek, Hello Anurag,

thx for fast reply. Directly worked for me!

Best regards

Vesp

Brandon R1 — Thu, 30 Jul 2020 17:45:34 GMT

I can't seem to get this to work in Orlando. Anyone know how?

Vaishnavi35 — Wed, 20 Jan 2021 14:02:04 GMT

Hi Abhishek,

Your reply really helped me. I wanted to ask whether clicking on "Clone Widget" will effect the portal or the Application in any way?

Regards,

Vaishnavi

Fay_Shay — Tue, 12 Dec 2023 06:21:53 GMT

Hi,

Is there a way to make this more dynamic as instead of adding menu items by editing the HTML template we can make edit to menu via module. Thanks