Demand submitted by field not showing when creating New record

faisal_waryum — Fri, 05 Jan 2024 13:19:40 GMT

Hi everyone,

I am new to ServiceNow and working on the form design for dmn_demand record. The issue I am having is that when i create a "new" record in the demand table the field 'Submitted by' does not show as I think there is some sort of logic behind the submitted by and created by.

How would i get the submitted by field to show all the time when i create a new demand record.

Re: Demand submitted by field not showing when creating New record

Mehdi ATTAR1 — Mon, 20 May 2024 15:53:22 GMT

Hi,

The "Submitted By" field is hidden when empty and is automatically populated when a user clicks the "Submit Demand" button (yourinstance/nav_to.do?uri=sys_ui_action.do?sys_id=0d1c04118f52110040f82ab2f0f92312).

The logic behind this is that the user creating the record may be different from the user submitting it.

If you want the field to be visible at all times, you will need to modify (or deactivate) the relevant UI Policy:

yourinstance/nav_to.do?uri=sys_ui_policy.do?sys_id=9167388ac3c003004e771bdef1d3ae92%26sysparm_view=advanced

question Demand submitted by field not showing when creating New record in ServiceNow AI Platform forum

Demand submitted by field not showing when creating New record

Re: Demand submitted by field not showing when creating New record