question Is it possible to show expired articles on knowledge Home page in ServiceNow AI Platform forum

Is it possible to show expired articles on knowledge Home page

sai29 — Mon, 11 Mar 2024 12:17:17 GMT

Hi All,

I was trying to show expired articles on Knowledge Home Page

Self Service -> Knowledge

Could you please guide me with the configurations

Re: Is it possible to show expired articles on knowledge Home page

Mark Manders — Mon, 11 Mar 2024 12:21:17 GMT

Don't!

You will break the entire KB logic. If you have articles that are expired but shouldn't have, just move them back to published (may need a background script to do so) and set the expiry date to the year 2525 or something like that. Articles that are no longer useful, will expire and if you show everything on the portal, also the correctly expired ones will show. You don't want that.

Re: Is it possible to show expired articles on knowledge Home page

Harish KM — Mon, 11 Mar 2024 12:24:16 GMT

Hi @sai29 what is the use case behind this? It is recommended not to show retired articles since they are retired and not valid.