question Re: hashed user id visibility post utah in ServiceNow AI Platform forum

hashed user id visibility post utah

VL10 — Thu, 13 Jul 2023 00:21:27 GMT

I thought the "Hashed User ID" column was available OOTB from Utah onwards but I do not see it in my sys_user table in our production instance. My PDI has it though. Do we have to enable something to see it?

Re: hashed user id visibility post utah

Ravi Chandra_K — Thu, 13 Jul 2023 03:35:59 GMT

Hello @VL10

Greetings!

Hashed User ID" column was available OOTB from Sandiego onwards.

It will be available on user analytics.

refer the below thread and articles:

https://www.servicenow.com/community/mobile-apps-platform-forum/now-mobile-user-experience-analytics-capture-more-user-data/td-p/213241

https://www.servicenow.com/community/platform-analytics-forum/what-is-user-id-user-index-and-hashed-user-id-in-virtual-agent/m-p/1260591

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1112295

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra

Re: hashed user id visibility post utah

VL10 — Mon, 17 Jul 2023 16:42:46 GMT

Thank you Ravi for your helpful note. Do you know how do we get this column in our Utah instance that was upgraded from Sandiego but does not show the column on our user table?

Re: hashed user id visibility post utah

Phil A — Fri, 13 Oct 2023 17:22:30 GMT

it looks like hashed_user_id on sys_user in my OOTB Vancouver is now restricted by 3 ACLs e.g. sys_user.hashed_user_id and the role required is 'maint'

Re: hashed user id visibility post utah

narayansaha — Tue, 25 Jun 2024 11:49:30 GMT

Hello folks,
Hope you all are doing good. I do have a similar kind of use case where we need to hide a custom string field from the sys_user table from all the users, except for a specific group members.
I have tried implementing same kind of ACLs for that field with "admin overrides" unchecked but still when I impersonate with any admin users, not part of that specific group, I could see the fields.

Please help me how could I achieve this, or in case if I am missing anything.
I have attached the below screenshots for your reference.

Regards,
Narayan Saha

Re: hashed user id visibility post utah

Swamy Malluri — Wed, 26 Jun 2024 10:41:27 GMT

Hi @narayansaha ,

Have you tried to ACL debugger to check with ACL giving the read access. And try to give answer false in your ACL script section and see the behavior.

Thanks & Regards,

Swamy

Re: hashed user id visibility post utah

narayansaha — Fri, 28 Jun 2024 02:44:16 GMT

Hello,

Yes, I did. Actually I have to update the script with the "isMemberOf()" function. Post that it is working fine.

Appreciate your suggestion and response. Thank you.

Regards

Narayan Saha

Re: hashed user id visibility post utah

gkishen84 — Mon, 05 Aug 2024 16:59:20 GMT

Apply watcher to that field and check like any other ACL is applied to make it visible.

Check the roles and scripts as well.